Open Jobs Talent and Business Operations Manager, Stores

Sephora; Sherbrooke; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading beauty retailer is looking for a Store Operations and Talent Manager in Sherbrooke, Canada. You will lead staffing, training, and operational functions while ensuring the effective management of store activities. The ideal candidate has 2-4 years of management experience in beauty retail and excels in team development and operational excellence. Join us to contribute to a vibrant community and create a meaningful impact!

Benefits

Product discounts

Exclusive brand events

Health and life insurance benefits

Qualifications

• 2-4 years of management experience in beauty retail or customer service.
• Experience in recruiting, staffing, and hiring across all positions.
• Ability to create high-performing teams.

Responsibilities

• Conduct final interviews for key positions.
• Manage all training-related functions.
• Oversee weekly schedule creation and payroll process.
• Deliver annual performance reviews.
• Ensure operational excellence in store activities.

Skills

Management

Recruiting

Training and Development

Operational Excellence

Communication Skills

Job description

At Sephora beauty is about feeling seen, valued and empowered individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together we belong to something beautiful.

Job ID : 275475

Store Name / Number : AB-Emerald Hills (1572)

Address : 700 Emerald Drive Box E Sherwood Park AB T8H 0P5 Canada (CA)

Full Time / Part Time : Full Time

Position Type : Regular

As the next Manager of Store Operations and Talent at Sephora you will lead the people and operational functions of your this key leadership role you’ll oversee staffing and zoning training and onboarding of Beauty Advisors, store scheduling and the consistent execution of Sephoras operational standards. Reporting directly to the Store Director and collaborating closely with the Client Experience and Beauty Services Managers you will also manage a team that typically includes Department Leads and Beauty Advisors.

What you’ll be doing as a Store Operations and Talent Manager at Sephora

• Talent Champion. Conduct final interviews for all key positions. Utilize the online applicant tracking system as needed to source, select and hire candidates.
• Training & Development. Manage all training-related functions within the conjunction with the Store Director and Education partners develop and execute the store’s on-going training strategy.
• Scheduling & Payroll. Oversee weekly schedule creation and approve time‑off requests. Manage the store’s payroll process ensuring it aligns with company regional and district guidelines and is submitted on time so team members are paid accurately and promptly.
• Performance Assessment & Development. Write and deliver annual performance reviews for direct reports in a complete and timely manner as well as oversee the process for the entire store. Participate in the management of all performance management situations within the team. Ensure timely feedback for improvement is delivered and followed up on as necessary.
• Operational Excellence. Oversee all store operations ensuring processes are executed to company standards. Manage inventory including shipping, receiving, returns, tester and supply control and cycle counts all completed accurately and on time within company guidelines.
• Entrepreneurial Spirit. Be seen as the expert by demonstrating a strong understanding of the store’s sales performance and staffing and payroll as well as all other controllable expenses within the store.

We’d love to hear from you if

• You have 2-4 years of management in the beauty retail or customer service industry equivalent internal experience.
• You have previous experience recruiting, staffing and hiring across all store positions including leadership.
• You have a proven ability to create high‑performing teams and can easily identify in‑store talent and develop them throughout their career journey.
• You have no difficulty maintaining composure and possess strong managerial courage to have those tough conversations when needed.
• You have excellent verbal / written communication skills and the ability to influence business partners at all levels clearly and concisely. With experience in Windows Word and Excel.

You might not meet every requirement listed and that’s okay. If you bring relevant experience and a passion for what we do we encourage you to apply. We believe great talent comes from all kinds of paths.

Location Availability and Physical Requirements

• On‑site: You will work at the location specified in the job posting.
• Scheduling: Flexibility is key! We need you to be available during evenings weekends and holidays when our clients are eager to shop and explore.
• Physical Requirements: Our stores are a fragrance‑filled environment. You must be able to bend and stretch to stock shelves as well as lift and carry up to 50 pounds.

Sephora’s Total Rewards

• The Compensation: Sephora’s pay philosophy is to offer competitive market rates considering location, internal equity, job scope and the skills and experience needed to succeed.
• The Perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy product discounts, gratis & exclusive brand events.
• The Benefits. This role includes access to Sephora’s extended health and life insurance benefits, customizable coverage options and paid time off to help you rest and recharge.
• The Education & Development. We invest in training and support internal mobility across Canada helping you reach your career goals. Sephora employees also benefit from LVMH programs and job opportunities.

Join us and belong to something beautiful.

Sephora Canada strongly believes in equal opportunity for employment and advancement. Our goal is to be inclusive, diverse and representative of the communities where we work while creating an environment where every person can belong, grow and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age and / or other diversity dimensions.

Requests for accommodation due to a disability (visible or otherwise) or other protected characteristics can be made at any stage of the recruitment process and during employment by contacting our People team.

As part of our commitment to transparency and efficiency we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

Required Experience

Manager

Key Skills

• Disaster Recovery
• Order Management System
• SAFe
• TOGAF
• Business Management
• White Papers
• Investment Banking
• Middleware
• Project Management
• Sharepoint
• Order Fulfillment
• Google Suite

Employment Type : Full-Time

Experience : years

Vacancy : 1