Open Jobs Stage Experience and Services Lead Full Time

Sephora; London; On-site; CAD 50,000 - 60,000; Full time

Job summary

A leading beauty retailer in London is seeking a Stage Experience and Services Lead. This full-time role involves overseeing service execution, managing a team of Services Coordinators, and ensuring exceptional client service. Candidates should have 1-3 years of experience and strong client service skills. Enjoy working with talented individuals and benefit from extensive training and perks.

Benefits

Employee discounts

Exclusive brand events

Comprehensive training programs

Qualifications

• 1-3 years of experience in a similar role.
• Strong client service skills.
• Effective time management and problem-solving skills.
• Flexible availability for working during retail peak hours.

Responsibilities

• Ensure Services Coordinators are trained to manage the Studio.
• Participate in the selection, training, and certification of coaches.
• Demonstrate artistry skills through makeovers.
• Engage with cast and clients when on-stage.

Skills

Client service skills

Time management

Problem-solving

Flexibility during peak hours

Tools

Abinitio

Android

Job description

Job ID: 274469

Store Name / Number: ON-White Oaks (0542)

Address: 1105 Wellington Road London ON N6E 1V4 Canada (CA)

Job Type: Full Time

Position Type: Regular

Employment Type: Full Time

You’ll Love Working Here

As a Stage Experience and Services Lead - Full Time you will be assigned oversight of all Worlds on-stage and for overseeing service classes and event execution within a specific Sephora location. Worlds at a Sephora store include Color Skincare Sephora Collection or Fragrance or a combination of these Worlds. You will be responsible for ensuring that all Services Coordinators and cast perform Sephora’s services within Sephora standards, ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company targets.

Responsibilities

• Training & Development. Ensure that the Services Coordinators are adequately trained to effectively manage the Studio and drive services on a day-to-day basis. Execute cast training outside of Daily Dose. Partner with elevated experts within the store / district to ensure cast have the appropriate level of product category and brand training for clients. Facilitate Sephora training sessions whenever possible.
• Maintain a Coaching Culture. Participate in the selection training and certification of all SUBC Facilitators and coaches. Ensure Facilitators and coaches are maintaining or exceeding expectations by regularly attending classes within the store.
• Makeup & Skincare Passion. Demonstrate an understanding of artistry skills through conducting custom makeovers and mini-makeovers and skincare services as needed.
• Passionate about Clients. Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients on-stage whenever possible.
• Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork & Initiative.

We Love to Hear From You If

• You have one to three years of experience in a similar role at a similar volume store or equivalent internal experience.
• You can demonstrate strong client service skills.
• You have demonstrated effective time management and problem‑solving skills.
• You have proven ability to manage time to execute multiple tasks and changing priorities.
• You have flexible availability to work during peak retail hours such as nights, weekends and holidays.

While at Sephora You’ll Enjoy

• The people. You will be surrounded by the best talent in the industry and can be proud to work with them.
• The perks. Think you’ve tried it all—just wait until you work at Sephora! Enjoy discounts, gratis, and exclusive brand events.
• The education. We heavily invest in training to build your personalized career plan so you can achieve your professional goals.

Key Skills

• Abinitio
• Administration And Accounting
• Android
• Bid Management
• Inventory Management
• Embedded C

Vacancy: 1