Onsite Tier II IT Support Pro - End-User Tech Expert

Deluxe; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A global leader in media and entertainment services is seeking a Tier II Onsite IT Support professional in Toronto to provide support for applications, network infrastructure, and computing devices. Applicants should have over 3 years of IT support experience and proficiency in Microsoft and Macintosh systems. The role demands strong communication skills and the ability to multitask in a fast-paced environment.

Qualifications

• 3+ years of experience in IT support.
• Experience with Macintosh OS 15 Sequoia, Microsoft Windows 11.
• Experience with Office 365 for PC and MAC and other Microsoft products.

Responsibilities

• Providing end user support for all applications software, network infrastructure, and computing devices.
• Addressing user tickets regarding hardware, software, and networking.
• Assisting with installation of new software releases, system upgrades, and patches.

Skills

IT support

Desktop Support

Onsite Support

Systems Support

Network Support

Strong verbal and written communication skills

Basic knowledge of LAN and WAN systems

Ability to multi-task

Education

Graduate or Postgraduate in related field

ITIL Foundations certification

Tools

MCP

MCSE

CompTIA A+

N+

Apple Certification

Microsoft Intune Endpoint Management

Job description

A global leader in media and entertainment services is seeking a Tier II Onsite IT Support professional in Toronto to provide support for applications, network infrastructure, and computing devices. Applicants should have over 3 years of IT support experience and proficiency in Microsoft and Macintosh systems. The role demands strong communication skills and the ability to multitask in a fast-paced environment.