Onsite Service Technician (Production) - Ottawa, ON

Xerox; Ottawa; On-site; CAD 34,000 - 70,000; Full time

Job summary

A global technology company in Ottawa is seeking an Electro-mechanical Technician to manage customer relations and maintain large scale production equipment. The ideal candidate has senior level experience with electromechanical equipment, excellent time management skills, and the ability to lift up to 50 pounds. This full-time position includes comprehensive benefits and substantial growth opportunities.

Benefits

Full medical/dental/vision

Paid time off

Substantial growth opportunities

Qualifications

• Experience using a multi-meter to troubleshoot electrical circuits.
• Ability to read and comprehend electrical schematics.
• Must have certifications relevant to the role.

Responsibilities

• Manage call resolution issues according to SLA agreements.
• Perform repairs and maintenance on electromechanical equipment.
• Serve as the primary customer contact for assigned equipment.

Skills

Senior Electro-mechanical experience

Time management skills

Ability to lift 50 pounds

Valid driver's license

Job description

General Information: City Ottawa, State/Province Ontario, Country Canada, Department TECHNICAL_SERVICE_ENGINEERING, Working time Full-time, Ref# 20036506, Job Level Individual Contributor, Job Type Experienced, Job Field TECHNICAL_SERVICE_ENGINEERING, Seniority Level Entry Level, Currency CAD - Canada - CA, Annual Base Salary Minimum 34,980, Annual Base Salary Maximum 69,960.

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities.

Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits.

About Xerox Holdings Corporation

Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow.

Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce.

Must hold a U.S. visa to be eligible for travel to the United States for training

Primary Responsibilities

• Offer outstanding service to our clients. Manage call resolve issues in accordance with customers SLA agreement to manage customer relations and optimize customer satisfaction.
• Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment.
• Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and utilization of remote resolution software.
• Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
• Provide assistance and guidance to other team members regarding policies, procedures and overall equipment repair best practices.

Skills and Qualifications

• Senior Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems.
• Superior time management skills and Reliability. Our customers are counting on you.
• Valid driver's license, appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.
• This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.
• Useful certifications for this role.

Here’s what success looks like in the first 60 days

• You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
• Comprehensive understanding of our company and customer service culture.
• Clear expectations in reference to call load, territory alignment and client satisfaction.
• Thorough knowledge base of the equipment and inventory needs to support your territory.
• Actively and correctly completing service calls independently.

Additional Benefits

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical/dental/vision, wellness credits, and a company contribution to a Health.
• Paid time off, plus holidays and personal days.

Xerox is an Equal Opportunity Employer.