Onsite Operations Manager: Lead Teams & Growth

Concentrix - CA; Hamilton; On-site; CAD 59,000 - 75,000; Full time

Job summary

A leading customer experience management company in Hamilton is seeking an Operations Manager (Onsite) responsible for supervising teams, managing client relationships, and ensuring operational performance. Candidates should have experience in customer service and possess strong analytical and communication skills. The role offers competitive compensation, career advancement opportunities, and a supportive work environment. Join a company that values its employees and invest in your personal development.

Benefits

Medical, dental, and vision insurance

Employee assistance program

Paid time off and holidays

Mentorship programs

Health and wellness programs

Qualifications

• Two to four years of progressive management experience preferred.
• 3-5 years of experience in a contact center/customer service environment.
• Ability to analyze and improve work processes.

Responsibilities

• Coach and supervise Operations Managers and Team Leaders.
• Build and maintain client relationships.
• Analyze and maintain all Client Service Level Agreements.

Skills

Management Experience

Customer Service

Analytical Skills

Communication Skills

Coaching

Education

High School Diploma or Equivalent

Job description

A leading customer experience management company in Hamilton is seeking an Operations Manager (Onsite) responsible for supervising teams, managing client relationships, and ensuring operational performance. Candidates should have experience in customer service and possess strong analytical and communication skills. The role offers competitive compensation, career advancement opportunities, and a supportive work environment. Join a company that values its employees and invest in your personal development.