Onsite IT Support Technician — Windows & Mac Troubleshooter

Lids Inc; Mississauga; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading sports retailer in Mississauga is seeking an IT Support Specialist to manage Windows and MacOS systems. The role requires strong communication and problem-solving skills to support the Canada distribution center and retail stores. Ideal candidates will have an associate's degree or equivalent experience and can work independently without micromanagement. The job involves documenting issues, providing technical solutions to non-technical staff, and may require weekend availability during emergencies.

Qualifications

• Excellent soft skills required: communication, collaboration, adaptability, and dependability.
• Understanding of IT support processes and products used within the company.

Responsibilities

• Manage Windows and MacOS systems.
• Provide support for the Canada distribution center, retail stores, and field employees.
• Document and resolve issues in the ticketing system.
• Communicate technical solutions to non-technical workforce.

Skills

Communication

Collaboration

Adaptability

Dependability

Education

Associate's degree or equivalent work experience

Tools

SCCM

Intune

Windows

MacOS

Job description

A leading sports retailer in Mississauga is seeking an IT Support Specialist to manage Windows and MacOS systems. The role requires strong communication and problem-solving skills to support the Canada distribution center and retail stores. Ideal candidates will have an associate's degree or equivalent experience and can work independently without micromanagement. The job involves documenting issues, providing technical solutions to non-technical staff, and may require weekend availability during emergencies.