Onsite IT Support Analyst — Vancouver, Windows & AD

Swim Recruiting; Vancouver; On-site; CAD 80,000 - 100,000; Full time

Job summary

A reputable Canadian firm located in downtown Vancouver is seeking a Support Analyst for a 6-month contract. This on-site role involves providing technical support for various systems and ensuring smooth operations. Ideal candidates will have experience in hardware troubleshooting, familiarity with IT ticketing systems like ServiceNow or JIRA, and strong communication skills. Compensation ranges from $25 to $28 per hour, with an opportunity to work in a collaborative environment focused on technology and employee experience.

Qualifications

• Proven experience with IT systems and software, including Windows and Mac.
• Ability to troubleshoot and resolve hardware and software issues.
• Familiarity with IT support ticketing systems and collaboration with vendors.

Responsibilities

• Provide front-line technical support across various devices.
• Resolve technical issues while maintaining a high standard of customer service.

Skills

Technical support

Troubleshooting

Customer service

Communication skills

Tools

ServiceNow

JIRA

Active Directory

Azure Active Directory

PowerShell

Microsoft Office

Job description

A reputable Canadian firm located in downtown Vancouver is seeking a Support Analyst for a 6-month contract. This on-site role involves providing technical support for various systems and ensuring smooth operations. Ideal candidates will have experience in hardware troubleshooting, familiarity with IT ticketing systems like ServiceNow or JIRA, and strong communication skills. Compensation ranges from $25 to $28 per hour, with an opportunity to work in a collaborative environment focused on technology and employee experience.