Onsite IT Help Desk Technician – Calgary, Growth Path

PBS Systems; Calgary; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading automotive technology firm located in Calgary, Alberta is seeking an Infrastructure - Help Desk Technician. This role involves providing technical assistance to users, troubleshooting issues, and ensuring smooth IT operations. Ideal candidates should have strong communication skills and a good understanding of computer systems. The position requires availability for nonstandard hours and may involve occasional travel within North America.

Benefits

Internal promotion and growth opportunities

An education department dedicated to personal development

Free parking

Staff events

Great referral bonus

Staff discounts with GM, Dell, GoodLife and more

Qualifications

• Ability to diagnose and resolve basic technical issues within set deadlines.
• Strong documentation abilities.
• Available to work nonstandard hours starting at 7:00, 7:30 or 8:00am.

Responsibilities

• Serve as the first point of contact for users seeking technical assistance.
• Direct unresolved issues to the next level of support personnel.
• Record events and problems and their resolution in logs.

Skills

Tech savvy with office automation products

Good understanding of computer systems

Excellent communication skills

Customer-oriented

Strong understanding of Windows 10/11

CompTIA A+ and Network +

Problem solving and troubleshooting skills

Tools

MS365 (Outlook, Word, Excel, PowerPoint)

Basic VOIP knowledge

Basic LAN/WAN knowledge

Job description

A leading automotive technology firm located in Calgary, Alberta is seeking an Infrastructure - Help Desk Technician. This role involves providing technical assistance to users, troubleshooting issues, and ensuring smooth IT operations. Ideal candidates should have strong communication skills and a good understanding of computer systems. The position requires availability for nonstandard hours and may involve occasional travel within North America.