Onsite HVAC Service & Scheduling Coordinator

Johnson Controls; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A renowned technology company is seeking a dedicated HVAC Customer Resource Coordinator in Ottawa, Canada. This role involves managing technician schedules, responding to customer service requests, and ensuring timely completion of maintenance tasks. Ideal candidates will have strong organizational skills, a high school diploma, and preferably service industry experience. Competitive hourly wage between $29.33 and $37.98 based on qualifications and experience, along with extensive employee benefits and a culture focused on collaboration and individual development.

Benefits

Competitive salary

Paid vacation and holidays starting from day 1

Comprehensive benefits package

Extensive training opportunities

Qualifications

• Ability to perform work independently.
• Experience in service industry is preferred.
• Demonstrated project management capability.

Responsibilities

• Schedule technician calls for service.
• Manage technician schedules for efficiency.
• Ensure customer satisfaction through follow-ups.
• Coordinate and communicate service needs with customers.

Skills

Strong interpersonal skills

Organizational skills

Attention to detail

Ability to handle multiple tasks

Education

High school diploma or equivalent

Associate degree (preferred)

Job description

A renowned technology company is seeking a dedicated HVAC Customer Resource Coordinator in Ottawa, Canada. This role involves managing technician schedules, responding to customer service requests, and ensuring timely completion of maintenance tasks. Ideal candidates will have strong organizational skills, a high school diploma, and preferably service industry experience. Competitive hourly wage between $29.33 and $37.98 based on qualifications and experience, along with extensive employee benefits and a culture focused on collaboration and individual development.