Onboard Experience Mentor, Inflight Service at Air Canada Rouge

Air Canada Rouge; Mississauga; On-site; CAD 52,000 - 76,000; Full time

Job summary

Air Canada Rouge in Mississauga, ON, is seeking an Onboard Experience Mentor to coach and develop the Rouge Crew, delivering exceptional service and safety. The role focuses on leadership, feedback collection, and recognizing exemplary performance to elevate the passenger experience.

The ideal candidate has flight attendant or lead experience, strong communication and conflict-resolution skills, and a commitment to flexibility and teamwork in a 24/7 aviation environment.

Qualifications

• Customer-focused with excellent communication, conflict resolution and interpersonal skills.
• Experience as flight attendant or lead is required.
• Must complete the flight attendant training course and maintain qualifications.

Responsibilities

• Coach, support and develop Rouge Crew to deliver memorable onboard experiences.
• Gather feedback on passenger and crew experiences and drive improvements.
• Ensure safety remains a priority while leading with Canadian charm and efficiency.

Skills

Leadership

Customer service

Communication

Conflict resolution

Team player

Flexible

Willing to travel

Grooming

Tools

Microsoft Outlook

Excel

Job description

Onboard Experience Mentor, Inflight Service at Air Canada Rouge in Mississauga, ON, CA. This Full time on site position offers great opportunities for career growth.

Onboard Experience Mentor, In-Flight Services Air Canada Rouge is looking for an Onboard Experience Mentor to coach, support and develop our amazing Rouge Crew as they continue to create memorable moments by delivering an outstanding experience for travellers everywhere. Take your passion for customer service excellence to new heights!

Overview:

As a subject matter expert, you’ll help ensure Safety remains the number one priority while creating a positive onboard experience through leadership, consistency and recognition of exemplary service that exudes Canadian Charm and is Friendly + all while keeping Efficiency in mind. We’re proud of what we deliver and are always looking for ways to make the onboard experience even better. As a mentor, you’ll be perfectly positioned to gather feedback on what is and isn’t working for both our passengers and Rouge Crew.

If you are an enthusiastic team player with experience as a flight attendant or Lead and a passion for customer service, we’d love to hear from you. The ideal candidate will be customer-focused, with excellent communication, conflict resolution, leadership and inter-personal skills. They will be able to work without direct supervision and also need to be flexible, open-minded and resilient. All successful candidates will be required to complete the flight attendant initial training course and maintain their qualifications.

Reports to the Manager, Customer Experience.

Detailed Qualifications

• Ability to work independently with minimal supervision
• Demonstrates leadership skills, professional maturity and mutual respect
• Proven ability to work well with others, proactive and enthusiastic team player
• Demonstrates flexibility and embraces change with ease
• Highly adaptable and flexible to support a 24/7 operation
• Willingness and ability to travel
• Demonstrates impeccable grooming
• Proficiency in Microsoft Outlook and Excel
• High regard for confidentiality
• Previous cabin crew experience required
• Position based in Toronto

Linguistic Requirements :

Based on equal qualifications, preference will be given to bilingual candidates

Meet the qualification? What are you waiting for? Come and be a part of Air Canada Rouge as we elevate the customer and crew onboard experience!