On-Site Tier 2 Help Desk Technician — Google Workspace

OnPoint Personnel; Kelowna; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading IT support company in Canada is seeking a skilled Tier 2 Help Desk Contractor to provide customer-focused support in a Google Workspace environment. The ideal candidate will troubleshoot hardware and software issues, provide assistance on-site, and collaborate with teams to resolve complex technical problems. Strong communication skills and familiarity with Google tools are essential for this role.

Qualifications

• Proven experience in a Tier 2 Help Desk or IT Support role.
• Strong familiarity with Google Workspace tools.
• Excellent communication and interpersonal skills.

Responsibilities

• Deliver hands‑on technical support to end‑users.
• Troubleshoot and resolve network and security problems.
• Maintain documentation of support activities.

Skills

Troubleshooting skills

Hardware diagnostics

Network troubleshooting

Communication skills

Administration of Google Workspace

Job description

A leading IT support company in Canada is seeking a skilled Tier 2 Help Desk Contractor to provide customer-focused support in a Google Workspace environment. The ideal candidate will troubleshoot hardware and software issues, provide assistance on-site, and collaborate with teams to resolve complex technical problems. Strong communication skills and familiarity with Google tools are essential for this role.