On-site Technology Support Services

Ernst & Young Advisory Services Sdn Bhd; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading global consulting firm is seeking an On-Site Technician in Toronto to provide technical support for a diverse range of clients. The ideal candidate will have over 2 years of on-site technical support experience and skills in troubleshooting, asset management, and customer service. Responsibilities include assisting over 4000 staff with technical issues, managing tickets through ServiceNow, and supporting both on-site and remote clients. This role emphasizes collaboration and the ability to manage multiple tasks efficiently.

Qualifications

• 2+ years of on-site technical support experience.
• Ability to prioritize and manage tickets effectively.
• Experience with printer and AV equipment support.

Responsibilities

• Provide support to over 4000 customers in the Toronto office.
• Troubleshoot issues related to laptops and networks.
• Manage tickets in ServiceNow and ensure SLA compliance.
• Support conference room and event setups.
• Travel to local client sites for assistance.

Skills

Technical support experience

Troubleshooting skills

Asset management

Team mentality

Organizational skills

Tools

ServiceNow

Microsoft Windows

MAC operating systems

Microsoft Outlook

Microsoft Teams

Microsoft OneDrive

Job description

At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.

As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring that your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all.

Technical Responsibilities of an On-Site Technician

• Providing support to 4000+ customers in the Toronto office who may be working on-site, at a client engagement or remote. (Occasional after-hour support is required)
• Troubleshooting and problem solving: laptop break‑fix, application, and network connectivity issues
• ServiceNow ticket management; prioritizing tickets and awareness of SLAs
• Supporting Microsoft Windows and MAC operating systems
• In‑depth knowledge of Microsoft applications: Outlook, Teams, OneDrive
• Asset management: involves understanding how to track and manage hardware assets from acquisition through disposal.
• Conference room support. Technology may include Microsoft Surface Hubs, Crestron, Condeco, Microsoft Teams Rooms, AV equipment (speakers, cameras, and monitors/kiosks), meeting room checks.
• Printer support (installation, configuration, and troubleshooting)
• Event and Meeting Support (may occur on‑site or off‑site)
• Client site support (travel to support EY employees at a local client engagement site)
• Server Room support: provide remote hands support while guided by our global network techs (checking ports, tracing cables, rebooting hardware, upgrading devices).
• VIP/White Glove support

Interpersonal Skills an On-Site Technician Should Have

• Great team mentality
• Self‑motivating, organized, detail oriented, ability to multi‑task
• Desire to learn and build a career as unique as you are

Experience Requirements

2+ years of on‑site technical support experience

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, national origin, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.

Are you ready to shape your future with confidence? Apply today.