On-site Technology Support Services

EY; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading professional services firm in Toronto is seeking an On-Site Technician to provide technical support to over 4000 customers. This role involves troubleshooting laptops and network issues, managing Service Now tickets, and supporting Windows and MAC operating systems. Strong customer service and communication skills are essential, along with a minimum of 2 years of on-site technical support experience. Join the team to help shape the future with confidence and thrive in a diverse and inclusive environment.

Benefits

Future-focused skills development

Diverse and inclusive culture

Career growth opportunities

Flexible working environment

Qualifications

• 2+ years of on-site technical support experience.

Responsibilities

• Provide support to 4000+ customers in the Toronto office.
• Troubleshoot laptop issues and network connectivity.
• Manage Service Now tickets with an awareness of SLAs.
• Support Microsoft Windows and MAC operating systems.
• Manage hardware assets from acquisition to disposal.
• Provide conference room and printer support.
• Travel to client sites for support when needed.
• Provide remote hands support in Server Room.

Skills

Outstanding customer service skills

Communication skills

Team mentality

Self-motivating

Organizational skills

Detail oriented

Ability to multi-task

Desire to learn

Tools

Microsoft Windows

MAC operating systems

Microsoft applications (Outlook, Teams, OneDrive)

Service Now

AV equipment

Job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring that your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all.

Technical Responsibilities of an On-Site technician:

• Providing support to 4000+ customers in the Toronto office who may be working on-site, at a client engagement or remote. (Occasional after-hour support is required)
• Troubleshooting and Problem solving: Laptop break‑fix, application, and network connectivity issues
• Service Now ticket management; prioritizing tickets and awareness of SLAs
• Supporting Microsoft Windows and MAC operating systems
• In-depth knowledge of Microsoft applications: Outlook, Teams, OneDrive
• Asset management: involves understanding how to track and manage hardware assets from acquisition through disposal.
• Conference room support. Technology may include Microsoft Surface Hubs, Crestron, Condeco, Microsoft Teams Rooms, AV equipment (speakers, cameras, and monitors/kiosks), meeting room checks.
• Printer support (installation, configuration, and troubleshooting)
• Event and Meeting Support (may occur on‑site or off‑site)
• Client site support (travel to support EY employees at a local client engagement site)
• Server Room support: Provide remote hands support while guided by our global network techs (checking ports, tracing cables, rebooting hardware, upgrading devices).
• VIP/White Glove support

Interpersonal skills an On‑site technician should have:

• Outstanding customer service skills
• Excellent communication skills
• Great team mentality
• Self‑motivating, organized, detail oriented, ability to multi‑task
• Desire to learn and build a career as unique as you are

Experience Requirements:

2+ years of on‑site technical support experience.

EY Canada Recognition:

• Canada's Best Diversity Employers 2024
• Best Workplace for Women 2024
• Great Place to Work’s Best Workplaces™ in Canada
• LinkedIn’s Top Companies 2024: The 25 best workplaces to grow your career in Canada

What we offer you

At EY, we’ll develop you with future‑focused skills and equip you with world‑class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability‑related adjustments or accommodations you may need.