On-Site Strategic Customer Success Manager SaaS Growth

N-able Technologies Ltd.; Ottawa; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading technology firm in Ottawa is seeking a Customer Success Manager to manage accounts and enhance customer engagement. You will be responsible for exceeding customer expectations, conducting business reviews, and providing solutions that drive growth. The ideal candidate has 1-3 years of relevant experience, preferably in a SaaS setting, along with strong negotiation skills. This on-site role emphasizes teamwork, customer advocacy, and utilizing metrics to ensure client success.

Benefits

Medical, dental and vision for employee, partner, and children

Generous PTO and observed holidays

2 Paid Volunteer Days per year

Retirement Savings Plan

Employee Stock Purchase Program

Free Lunch 2x per week at Collaboration Hubs

On-site gym access at select Collaboration Hubs

FuN-raising opportunities as part of our giving program

N-abite Learning – custom learning experience

Qualifications

• 1-3 years of experience in Customer Success Manager or related roles at a SaaS company.
• Proven ability to deliver presentations and lead Business Reviews.
• Experience in cross and upsell opportunities within an existing customer base.

Responsibilities

• Manage a Book of Business and serve as main contact for partners.
• Exceed customer expectations and maintain relationships with stakeholders.
• Utilize dashboards to track customer success metrics and account health.

Skills

Account Management

Customer Success

Negotiation

Solutions Sales Mindset

Customer Advocacy

Job description

A leading technology firm in Ottawa is seeking a Customer Success Manager to manage accounts and enhance customer engagement. You will be responsible for exceeding customer expectations, conducting business reviews, and providing solutions that drive growth. The ideal candidate has 1-3 years of relevant experience, preferably in a SaaS setting, along with strong negotiation skills. This on-site role emphasizes teamwork, customer advocacy, and utilizing metrics to ensure client success.