On-Site Service Analyst

Yardstick Technologies Inc.; Red Deer; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading IT solutions provider in Red Deer is seeking an On-Site Service Analyst to deliver hands-on technical support at client locations. This role requires deploying and maintaining IT equipment and offering customer-focused support in fast-paced environments. Ideal candidates should have experience in PC hardware support and strong communication skills. Join our dedicated team and contribute to delivering excellent IT solutions that impact our clients' success.

Benefits

Competitive Salaries

Comprehensive Health, Dental, and Vision Insurance

Retirement Savings Plan with up to 3% Company Matching

3 Weeks of Paid Time Off Annually

Flexible Work Environment

Qualifications

• 2 years of PC hardware/software support experience.
• 1 year of experience with networking, servers, and telecom support.
• Strong customer service and communication skills.

Responsibilities

• Provide onsite technical support to clients.
• Deploy and maintain IT equipment.
• Troubleshoot IT issues and manage service requests.

Skills

Customer service

Communication skills

PC hardware support

Networking experience

Problem-solving

Education

Post-secondary education in Information Technology

Tools

Windows

Microsoft Office

Active Directory

Job description

Looking for a workplace that values excellence and simplicity? At Yardstick Technologies, we excel in delivering top‑notch solutions while simplifying complex challenges. We listen to our clients and team members, care about your growth, and celebrate every success together. Join us and make a real impact!

Our Story

Yardstick Technologies, founded in 2008, leads IT outsourcing for small and medium businesses in Western Canada. We help businesses make smart technology decisions to further their strategies. Our fixed‑fee services include managed IT solutions, cloud computing, Backup and Disaster Recovery, IT strategy, and consulting. We believe technology should help your business “WIN” and be part of a greater vision. Many small businesses trust us as their IT partner.

What You’ll Be Doing

As an On‑Site Service Analyst in Red Deer, you will provide hands‑on technical support directly at our clients locations while also assisting users through remote support channels. You will deploy and maintain IT equipment—including computers, printers, and network devices—ensuring reliable day‑to‑day operations for end users. In this role, you will troubleshoot issues, manage service requests, and deliver responsive, customer‑focused support. Strong communication, professionalism, and accurate documentation are essential, as you will work in fast‑paced environments where timely, effective solutions are key to maintaining high client satisfaction.

What You’ll Be Working On

• Provide onsite support and deployment for computers (tablets, laptops and desktops)
• Printers, network equipment, servers, NAS’s, UPSs, and more
• Work with Project Architects onsite for deployment and post project support
• Interact with clients in a professional and courteous manner
• Create and maintain detailed documentation
• Collaborate with other teams for information gathering and communications
• Learn how to implement and deploy technology efficiently
• Provide 1st level IT support and problem resolution to customers onsite and through remote technical support
• Maintain and troubleshoot user desktops, peripherals, mobile devices, printers, and networking hardware
• Prioritize, manage, and resolve end‑user incidents, service requests, and other day‑to‑day tasks
• Log all incidents and end‑user requests and resolve or elevate to a senior technician
• Manage ticket queues effectively, including phone calls and emails, ensuring timely escalation of issues as needed
• Participate in an on‑call work schedule to provide support outside of regular business hours
• Employee flexibility is required to meet the demands of the business

What We’re Looking For

• A valid Class 5 (or equivalent) Driver's License and a reasonably clean driving record
• Post‑secondary education in Information Technology (preferred but not required)
• 2 years of PC hardware/software support experience
• 1 year of experience with networking, servers, and telecom support
• Strong customer service, communication (verbal and written), and team collaboration skills
• PC hardware setup and repairs
• Remote access troubleshooting
• Print server management
• Windows, Microsoft Office, and common desktop applications
• Active Directory, VPN, storage, and backup technologies
• A+ and ITIL certifications
• Experience with VMWare, Exchange, SQL (preferred but not required)
• N+ certification (preferred but not required)

Physical Requirements (include But Are Not Limited To)

• Ability to lift heavy IT equipment including but not limited to desktops, printers, workstations, and UPS etc. up to 50 lbs. without assistance

Our Employee Perks

• Competitive Salaries
• Comprehensive Health, Dental, and Vision Insurance
• Retirement Savings Plan with up to 3% Company Matching
• 3 Weeks of Paid Time Off Annually, plus 11 Days Off on Alberta Holidays
• Flexible Work Environment
• Certification Reimbursement

We are excited about the possibility of you joining our team! If you’re passionate, driven, and ready to make a difference, we encourage you to apply for our open positions.

Explore our careers page at https://yardsticktechnologies.bamboohr.com/careers to view other opportunities and find the perfect fit for your skills and aspirations.