On-Site Logistics Customer Support Specialist

GoFor Delivers; City of Langley; On-site; CAD 45,000 - 55,000; Full time

Job summary

A logistics service provider in Langley is seeking a skilled Customer Service Representative to respond to customer requests and ensure a high-quality experience. The role requires 2+ years of customer care experience, preferably in high-volume settings, along with proficiency in Google Workspace tools. Candidates should have strong communication and problem-solving skills, and the position requires on-site work. Join a diverse and innovative team dedicated to customer satisfaction.

Qualifications

• 2+ years of mid/high volume customer care experience.
• College Diploma is required.
• Bilingual French is an asset.
• Experience in delivery management is an asset.
• Excellent problem-solving skills.
• Ability to work effectively as part of a team.

Responsibilities

• Professionally interact with customers via various communication methods.
• Process adjustments/credits for customers and drivers.
• Collaborate with logistics management to ensure service level compliance.
• Report customer dissatisfaction instances promptly.
• Manage multiple issues concurrently.

Skills

Mid/high volume customer care experience

Active listening

Excellent communication skills

Client management

Interpersonal skills

Problem-solving skills

Time management

Bilingual French

Education

College Diploma

Bachelor's degree or advanced education

Tools

Google Workspace applications

Job description

A logistics service provider in Langley is seeking a skilled Customer Service Representative to respond to customer requests and ensure a high-quality experience. The role requires 2+ years of customer care experience, preferably in high-volume settings, along with proficiency in Google Workspace tools. Candidates should have strong communication and problem-solving skills, and the position requires on-site work. Join a diverse and innovative team dedicated to customer satisfaction.