On-Site IT Support Engineer - Keep Systems Running Smoothly

TECEZE; Brantford; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading global tech organization is seeking an experienced IT Support Engineer to join their team in Brantford, Ontario. The role involves providing hands-on support for local infrastructure, ensuring operational continuity, and resolving technical incidents. Candidates should have a strong background in IT support, a solid understanding of operating systems and networking, and excellent communication skills. This position offers the opportunity to work on a high-profile project with a focus on quality service delivery and documentation.

Qualifications

• Proven experience in IT support, helpdesk, or desktop engineering roles.
• Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals.
• Familiarity with ITSM ticketing systems and incident management processes.
• Ability to conduct preventive maintenance and security checks.
• Strong communication skills and ability to interact with end‑users at all levels.
• Detail‑oriented with strong documentation and reporting skills.
• Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA) are a plus.

Responsibilities

• Provide on‑site support for resolving technical incidents related to infrastructure, systems, and end‑user devices.
• Perform monitoring of IT equipment and infrastructure maintenance, ensuring uptime and reliability.
• Offer desktop/user support for local staff, including troubleshooting hardware, software, and connectivity issues.
• Conduct preventive maintenance activities such as security checks, system health checks, and patch updates.
• Monitor and coordinate critical service requests with remote teams and vendors as needed.
• Assist in escalating complex incidents to higher‑level support teams while ensuring proper follow‑through.

Job description

A leading global tech organization is seeking an experienced IT Support Engineer to join their team in Brantford, Ontario. The role involves providing hands-on support for local infrastructure, ensuring operational continuity, and resolving technical incidents. Candidates should have a strong background in IT support, a solid understanding of operating systems and networking, and excellent communication skills. This position offers the opportunity to work on a high-profile project with a focus on quality service delivery and documentation.