On-Site IT Support Analyst for End-User Computing

J.D. Irving, Limited; Halifax; On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading maritime firm in Halifax is seeking a Technical Analyst to deliver exceptional customer service by providing technical support for end user devices. The role requires a customer service mindset, proficiency in computer setup, and strong communication skills. Candidates must have a post-secondary technical education and experience with various IT technologies. This position mandates full-time on-site presence.

Qualifications

• 2+ years of experience in a customer facing technical position.
• Attention to detail in customer service interactions.
• Experience with wireless and wired networking.

Responsibilities

• Provide day-to-day support to end users for computing devices.
• Resolve technical support issues that require hands-on approach.
• Deploy IT solutions related to end user devices.

Skills

Customer service mindset

Proficiency in computer equipment setup

Networking skills (Cisco, Juniper)

Strong communication skills

Education

Post-secondary education in a related technical field

Tools

Windows 10

Microsoft 365

Microsoft SCCM

Active Directory

Job description

A leading maritime firm in Halifax is seeking a Technical Analyst to deliver exceptional customer service by providing technical support for end user devices. The role requires a customer service mindset, proficiency in computer setup, and strong communication skills. Candidates must have a post-secondary technical education and experience with various IT technologies. This position mandates full-time on-site presence.