On-Site IT Service Desk Engineer - 3 Days/Week

INTELLISWIFT INC; Alnwick Parish; On-site; CAD 50,000 - 70,000; Full time

Job summary

A technology services company in Alnwick Parish is seeking an enthusiastic individual to provide call center support for various hardware and software application issues. The ideal candidate will have strong communication and customer service skills, with a background in IT support and a Bachelor's degree in a related field. Flexibility in working on-site is required, as you will assist users and team members while providing timely solutions.

Qualifications

• Bachelor's Degree in Computer Science, Information Systems, or related field preferred.
• 3 to 5 years of IT experience in customer service and/or production support within multi-platform environments.

Responsibilities

• Provide call center support for hardware and software application issues.
• Assist Service Desk Team members in resolving caller inquiries.
• Document, track, and monitor assigned support problems for timely resolution.
• Follow up with end users to ensure resolution of support issues.

Skills

Customer service skills

Strong communication skills

Problem-solving skills

Time management

Attention to detail

Adaptability

Education

Bachelor's Degree in Computer Science or related field

3 to 5 years of IT work experience

Tools

Active Directory

ServiceNow

Gsuite

Job description

A technology services company in Alnwick Parish is seeking an enthusiastic individual to provide call center support for various hardware and software application issues. The ideal candidate will have strong communication and customer service skills, with a background in IT support and a Bachelor's degree in a related field. Flexibility in working on-site is required, as you will assist users and team members while providing timely solutions.