On-Site IT Service Desk Analyst — Grow in IMIT

First Nations Health Authority; British Columbia; On-site; CAD 76,000 - 95,000; Full time

Job summary

A leading health organization in British Columbia seeks a Service Desk Analyst to provide technical support to FNHA employees and First Nations clients. The successful candidate will assist with computer workstations and IT issues while promoting cultural safety. This position offers a significant growth opportunity within the Information Management and IT sector, and comes with comprehensive benefits including a pension plan and paid holidays.

Benefits

Municipal Pension plan with employer contribution

14 holidays including Indigenous Peoples’ Day and National Day of Truth and Reconciliation

Access to group health benefits and a Health Care Spending Account

Qualifications

• Completion of two years of post-secondary education in Computer Science, Information Technology, or Information Management, plus two years of related experience.
• ITIL Foundations V4 Certification.

Responsibilities

• Provide support for computer workstations, network servers, and applications.
• Serve as point of contact for IT issues and requests.
• Support multiple locations across British Columbia.
• Manage incidents related to computer workstations, printing, and local area networks.

Skills

Basic knowledge of First Nations traditions and etiquette

Ability to use Microsoft Word and Excel

Ability to configure and operate hardware and peripheral devices

Analytical and problem-solving skills

Knowledge of computer science principles and techniques

Knowledge of operating systems and hardware issues

Education

Completion of two years of post-secondary education in Computer Science or related field

ITIL Foundations V4 Certification

Job description

A leading health organization in British Columbia seeks a Service Desk Analyst to provide technical support to FNHA employees and First Nations clients. The successful candidate will assist with computer workstations and IT issues while promoting cultural safety. This position offers a significant growth opportunity within the Information Management and IT sector, and comes with comprehensive benefits including a pension plan and paid holidays.