On-Site Hardware & Network Technician - Training & Support

Star POS; Edmonton; On-site; CAD 45,000 - 55,000; Full time

Job summary

A technology retail company in Edmonton is seeking a Technical Support Specialist to manage incidents and provide network support. This role requires a college diploma and 1-2 years of experience in technical support. Responsibilities include troubleshooting issues, providing user training, and supervising support staff. Health benefits such as dental and vision care are offered. This position is on-site only.

Benefits

Dental plan

Health care plan

Vision care benefits

Qualifications

• 1-2 years of technical support experience required.
• Understanding of computer systems and networks essential.
• Ability to supervise other technical support workers is a plus.

Responsibilities

• Provide access and support for computer networks.
• Report performance issues of systems and networks.
• Consult technical documents to resolve issues.
• Train users on technical issues.
• Log problems and solutions for team use.

Skills

Technical support

Problem-solving

Customer service

Network administration

Education

College diploma or certificate (1-2 years)

Computer programming/programmer

Computer science

Network and system administration

Job description

A technology retail company in Edmonton is seeking a Technical Support Specialist to manage incidents and provide network support. This role requires a college diploma and 1-2 years of experience in technical support. Responsibilities include troubleshooting issues, providing user training, and supervising support staff. Health benefits such as dental and vision care are offered. This position is on-site only.