On-Site Customer Service & Tech Support Specialist

Concentrix; Nova Scotia; On-site; CAD 30,000 - 60,000; Full time

Job summary

A global customer service organization is seeking a Customer Service Representative for onsite support in Glace Bay, NS. In this role, you'll provide exceptional service to customers through inbound and outbound communications, resolve issues, and support various client products. The ideal candidate is capable of multitasking and possesses strong communication skills. Benefits include competitive compensation, ongoing training, and a supportive workplace culture.

Benefits

Medical, Dental, and Vision insurance

Paid time off

Employee Assistance Program

Mentorship programs

Qualifications

• 6 months call center experience is an asset.
• 6 months – 1 year of customer experience.
• Ability to work full time M-F 9am – 9pm.

Responsibilities

• Resolve technical issues with customers services.
• Provide customers with the right services based on their wants and needs.
• Deliver expert customer experiences with a smile.

Skills

Ability to type 25 words per minute with 90% accuracy

Basic computer skills

Proficiency in fast-paced multi-tasking

Eagerness to learn new technologies

Job description

A global customer service organization is seeking a Customer Service Representative for onsite support in Glace Bay, NS. In this role, you'll provide exceptional service to customers through inbound and outbound communications, resolve issues, and support various client products. The ideal candidate is capable of multitasking and possesses strong communication skills. Benefits include competitive compensation, ongoing training, and a supportive workplace culture.