On-Site Bilingual E-Commerce Ops Desk - Montreal

FortNine; Montreal; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading Canadian e-commerce company in Montreal is seeking a full-time Operations Specialist to manage order fulfillment and support customer service. This role requires excellent bilingual communication skills and strong Microsoft Excel knowledge. Candidates should thrive in a fast-paced environment and be able to work both independently and as part of a team. Knowledge of powersports is an asset. A great opportunity for those passionate about providing excellent service.

Qualifications

• Candidates must be located in Montreal, QC.
• Excellent communication skills in English and French are required.
• Strong knowledge of Microsoft Excel is necessary.

Responsibilities

• Manage orders with vendors and ensure timely fulfillment.
• Follow up to resolve order-related issues with vendors and couriers.
• Conduct risk assessments on orders and resolve payment-related concerns efficiently.
• Maintain communication with customers and support daily operations.

Skills

Excellent communication skills in English and French

Strong Microsoft Excel knowledge

Excellent web research and navigation skills

Ability to work in a fast-paced environment

Teamwork and independence

Tools

Microsoft Excel

SQL queries

Job description

A leading Canadian e-commerce company in Montreal is seeking a full-time Operations Specialist to manage order fulfillment and support customer service. This role requires excellent bilingual communication skills and strong Microsoft Excel knowledge. Candidates should thrive in a fast-paced environment and be able to work both independently and as part of a team. Knowledge of powersports is an asset. A great opportunity for those passionate about providing excellent service.