On-Call IT Support Technician: End-User Expert

Okanagan College; Kelowna; On-site; CAD 30,000 - 60,000; Part time

Job summary

A regional educational institution in Kelowna is looking for an IT Customer Service Technician (On-Call) to support and maintain its computing environment. You will respond to service requests, install and troubleshoot hardware and software, and contribute to improving IT services. This role requires strong customer service skills and the ability to work independently. Hourly pay ranges from $29.84 to $34.05, with a flexible work schedule.

Qualifications

• Minimum 2 years of related experience in IT support.
• Ability to travel to other campus locations.

Responsibilities

• Provide support and maintenance in the computing environment.
• Respond to service requests and perform onsite analysis.
• Install, maintain, and troubleshoot end-user hardware and software.

Skills

Customer service skills

Teamwork

Organizational skills

Technical manual comprehension

Verbal and written communication

Problem diagnosis

Physical capability to lift

Education

Completion of Grade 12 or equivalent

Graduation from a two-year community college computer systems program

Job description

A regional educational institution in Kelowna is looking for an IT Customer Service Technician (On-Call) to support and maintain its computing environment. You will respond to service requests, install and troubleshoot hardware and software, and contribute to improving IT services. This role requires strong customer service skills and the ability to work independently. Hourly pay ranges from $29.84 to $34.05, with a flexible work schedule.