On-Call Government Services Customer Support

YMCA; Owen Sound; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local community organization in Owen Sound is looking for a Customer Service Representative for an on-call role. The position involves assisting customers both in-person and virtually by providing information about government programs and services, processing applications and payments, and maintaining a high level of customer satisfaction. Ideal candidates should have strong communication and customer service skills and the ability to work in a team environment. The pay range is $28.81 – $33.40 per hour, depending on experience.

Benefits

Employee and Family Assistance Program

Training program available

Qualifications

• Exceptional customer service focus to resolve inquiries effectively.
• Ability to communicate clearly and concisely with customers.
• Math skills to handle financial transactions accurately.

Responsibilities

• Provide quality customer service in various formats to assist clients.
• Greet customers warmly and assist in their needs.
• Process applications, renewals, and payments efficiently.

Skills

Customer focus

Effective communication

Thinking skills

Math skills

Computer proficiency

Team collaboration

Tools

Microsoft Office

Job description

A local community organization in Owen Sound is looking for a Customer Service Representative for an on-call role. The position involves assisting customers both in-person and virtually by providing information about government programs and services, processing applications and payments, and maintaining a high level of customer satisfaction. Ideal candidates should have strong communication and customer service skills and the ability to work in a team environment. The pay range is $28.81 – $33.40 per hour, depending on experience.