Omnichannel CX & Ops Specialist

Mercana; Surrey; On-site; CAD 55,000 - 60,000; Full time

Job summary

A leading home furnishings wholesaler in Canada seeks a Customer Experience & Operations Support to oversee the entire customer journey. Responsibilities include managing orders, handling claims, and fostering customer relationships. The ideal candidate has experience in customer service, strong organizational skills, and is customer-focused. Offers competitive salary, health benefits, and a dynamic work environment.

Benefits

Competitive Salary Packages

Annual vacation packages

Extended health and dental benefits

Exclusive staff discounts

Company-funded events

Career development potential

Qualifications

• Proven experience in customer service or operations roles, with demonstrated proficiency in managing orders, claims, and customer relationships.
• Strong organizational skills with the ability to handle multiple tasks and responsibilities efficiently.
• A proactive approach to communication and customer care, with a focus on building long-lasting relationships.

Responsibilities

• Manage the full lifecycle of customer interactions, from the initial order to after-sales support.
• Oversee the smooth, accurate placement of customer orders, ensuring timely order fulfillment.
• Handle and resolve claims from start to finish while maintaining customer satisfaction.
• Collaborate with sales representatives, upholding the highest customer service standards.

Skills

Communication Skills

Conflict Resolution Skills

Multi-tasking

Customer Service Excellence

Organizational Skills

Education

Proven experience in customer service or operations roles

Job description

A leading home furnishings wholesaler in Canada seeks a Customer Experience & Operations Support to oversee the entire customer journey. Responsibilities include managing orders, handling claims, and fostering customer relationships. The ideal candidate has experience in customer service, strong organizational skills, and is customer-focused. Offers competitive salary, health benefits, and a dynamic work environment.