Offline - Sr Brand Ambassador (Sr Sales Associate)

AEO; Burnaby; On-site; CAD 24,796 - 30,307; Part time

Benefits offered by this job

40% off AE & Aerie

Store contests and prizes

Promotes loyalty program access

Job summary

OFFLINE by Aerie is seeking a part-time Sr Brand Ambassador in Burnaby, BC. You will bring the brand to life in-store, deliver an amazing shopping experience, and educate guests on AE & Aerie products while promoting loyalty programs.

You’ll flex across Salesfloor, Cash & Wrap, Fitting Room and Stockroom, delivering proactive service and resolving guest concerns with integrity and energy. Previous retail experience is valued.

Qualifications

• Part-time Sr Brand Ambassador position in a retail environment.
• Strong guest service and communication skills required.
• Experience engaging with customers and promoting products.

Responsibilities

• Interact with guests using the AEO Selling Model to find what they need.
• Educate guests on AE & Aerie products and promote loyalty programs.
• Help guests with brand channels and store promotions.
• Move flexibly between Salesfloor, Cash & Wrap, Fitting Room and Stockroom as needed.
• Resolve guest concerns while adhering to policy and maintaining a positive experience.
• Support team with tasks to meet store goals.
• Uphold company policies and demonstrate integrity in all actions.

Skills

People skills

Customer service

Retail experience

Job description

Burnaby, BC, Canada

Job Description

YOUR ROLE

As a part-time Sr Brand Ambassador, you bring our brand to life every day! Your goal is to provide everyone who comes in the store with an amazing shopping experience, making their day better than before they came in. You are the face of our company and you're proud of it! You love the products and are passionate about building brand loyalty with every guest. Most of all, you represent our company values and bring your REAL self to work every day.

YOUR RESPONSIBILITIES

• You’re a people person! You use the AEO Selling Model to engage with every guest to help them find exactly what they're looking for, and you do so with a "friends first" mindset. (What's the AEO Selling Model? Don't worry - we'll teach you everything you need to know!)
• You’re passionate about AE & Aerie product! Guests come to you to educate them on product details and you are excited to make product suggestions to fit their needs.
• You share the brand love! You're eager to introduce the AEO loyalty program and additional brand channels to guests.
• You can hang! Your skillset rocks no matter what zone you're in and you can easily flex between the Salesfloor, Cash & Wrap, Fitting Room and Stockroom as needed.
• You’re an innovative problem solver! Making your guests' day is your priority and you’re able to proactively resolve guest concerns while sticking to company policy.
• You’re a team player - #teamwork! You're always willing to assist your team in #gettingthejobdone.
• You’ve got integrity! You do the right thing and you always adhere to AEO's policies & procedures.

YOU'D BE GREAT FOR THIS ROLE IF:

• You love interacting with people!
• You're full of energy and can handle multiple tasks in a fast-paced environment.
• You're available to work when guests shop (lookin' at your evenings, weekends & holidays!)
• You love AE and Aerie products.
• You've worked in retail before. #practicemakesperfect
• You're at least 18 years of age.

OUR BRAND AMBASSADORS LOVE AEO BECAUSE:

• They work with REAL people - there's nothing like your #AEOFamily.
• They're given opportunities for development, the chance to learn new skills, and are offered great potential for career advancement.
• They receive 40% off product at both AE & Aerie year-round (plus additional seasonal discounts with new Floorsets!)
• They participate in store contests for the chance to win FREE merchandise and other exclusive prizes.

About Us

OFFLINE™ by Aerie offers a complete collection of activewear and accessories made for real movement and real comfort. Built on the success of Aerie’s leggings and sports bras, OFFLINE™'s unique take on an active lifestyle celebrates real life - when some days you feel like you can take on the world and other days you need that extra push to get off the couch. Our Real Good promise extends to the OFFLINE™ collections with some of our best-selling fleece, leggings and tees made with the planet in mind.

AEO is an Equal Opportunity Employer and is committed to complying with all federal and provincial equal employment opportunity and human rights laws. AEO prohibits discrimination against associates and applicants for employment because of the individual's race, national or ethnic origin, color, religion, age, sex, sexual orientation, marital status, family status, disability, a conviction for which a pardon has been granted or any other ground protected by applicable human rights legislation. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.

For Brand Ambassador and Stock positions, hiring will be based on need – however, applications are accepted on an ongoing basis, and there may not be an opening immediately available when you apply. For all other jobs, applications will be accepted until the Apply Before date (if applicable), but may be extended based on applicant volume.

Job Info

• Job Identification 29861
• Job Category Stores
• Posting Date 07/24/2026, 07:58 PM
• Locations Metropolis At Metrotown
• Job Schedule Part time
• Job Shift Variable
• Anticipated Pay Range for All Posted Locations $18.74/hour up to $22.08/hour