OFFICER - SECURITY EVENTS

Hard Rock Hotels; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Ottawa is seeking a Security personnel to ensure safety and provide excellent guest service. The candidate must possess a high school diploma and have prior guest service experience. Responsibilities include providing security coverage and preparing incident reports, all while promoting a friendly environment for guests.

Qualifications

• Minimum of one year of guest service experience required.
• One year of security-related experience preferred.

Responsibilities

• Provide security coverage ensuring safety of patrons and team members.
• Assist with inquiries and situations regarding the property and events.
• Prepare detailed incident reports.

Skills

Guest service experience

Ability to lift up to 50 pounds

Education

High School Diploma or equivalent

Job description

Overview

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Responsibilities

Under the direction of Security Department supervisors and managers, incumbent provides security coverage ensuring that adequate protection is provided for the safety of patrons and team members. Safeguards the assets of the organization, as well as those of its guests and team members. Promotes an outgoing, friendly guest-oriented demeanor at all times.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Exhibit conduct in accordance with all Alcohol Gaming Commission Ontario (AGCO).
• Ensures that proper security is provided for all transfers of monies within the facility.
• Assist patrons with a wide variety of inquiries and situations including providing information about the property and events, giving directions and possibly escorting them if needed.
• Prepare detailed incident reports in a clear and precise manner.
• Patrol the casino areas to establish a security presence and report all unusual situations and/or suspicious activity.
• Assist in the coordination and resolution of emergency situations.
• Assist in maintaining proper key control and procedures.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion.
• Ensure prompt and discreet notification to managers of any observation of illegal acts or internal ethics concerns.
• Performs all other related and compatible duties as assigned.
• Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; actively building and retaining guest relations and acting as a mentor to team members to provide superior guest service.
• Other duties assigned.

Qualifications

High School Diploma or equivalent is required and a minimum of one (1) year of guest service experience, or the equivalent combination of education and experience. One (1) year of security related experience preferred.

Physical Demands

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift/push/pull and/or move up to 50 pounds.

Working Conditions

• Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Closing

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

Additional Details

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process.