office receptionist

ECEN Immigration; Yellowknife; On-site; CAD 40,000 - 50,000; Full time

Job summary

A local immigration support service in Yellowknife is seeking an administrative assistant to provide excellent customer service and support to clients. The role involves greeting visitors, scheduling appointments, and managing office tasks. Ideal candidates will have a secondary school graduation certificate and at least 7 months of experience in a similar role. This is a permanent position requiring 32 to 40 hours of work per week with no Canadian work experience required.

Qualifications

• Must be efficient in interpersonal skills and provide excellent customer service.
• Ability to work independently and meet tight deadlines.
• Experience in basic bookkeeping and data entry is required.

Responsibilities

• Greet and direct people to appropriate contacts or service areas.
• Order office supplies and schedule appointments.
• Receive and issue payments and perform basic bookkeeping.
• Answer telephone calls and provide information to clients.

Skills

Interpersonal skills

Customer service

Time management

Attention to detail

Ability to multitask

Education

Secondary (high) school graduation certificate

Tools

MS Office

MS Excel

MS Word

MS PowerPoint

Electronic mail

Job description

Education

• Secondary (high) school graduation certificate

Tasks

• Greet people and direct them to contacts or service areas
• Provide basic information to clients and the public
• Order office supplies
• Schedule and confirm appointments
• Send invoices
• Receive and issue payments
• Answer telephone and relay telephone calls and messages
• Arrange teleconferences
• Calculate billing charges
• Perform data entry
• Provide customer service
• Perform basic bookkeeping tasks
• Label, file and retrieve documents

Computer and technology knowledge

• MS Office
• Social Media
• Electronic mail
• Spreadsheet
• MS Excel
• MS Outlook
• MS PowerPoint
• MS Word

Work conditions and physical capabilities

• Ability to work independently
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Organized
• Team player
• Ability to multitask
• Time management

Experience

• 7 months to less than 1 year

Support for newcomers and refugees

• Recruits newcomers and / or refugees who were displaced by a conflict or a natural disaster (for example : Ukraine, Afghanistan, etc.)
• Supports newcomers and / or refugees with foreign credential recognition
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and / or refugees
• Does not require Canadian work experience

Support for youths

• Provides awareness training to employees to create a welcoming work environment for youth

Supports for visible minorities

• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 32 to 40 hours per week