OFFICE/INTAKE COORDINATOR (Nanaimo)

Tapsbc; Nanaimo; On-site; CAD 41,328 - 55,104; Part time

Job summary

Together Against Poverty Society in Nanaimo is seeking a part-time, permanent Office/Intake Coordinator to manage front desk, collect intake information, and connect clients to staff.

The role involves administrative support, liaising with partner organizations, managing online presence, and maintaining referrals. Part-time ~21 hours/week, in-person, wage $34.75/hr.

Start date ASAP; deadline July 29, 2026; CUPE Local 374 member; applicant encouraged from diverse backgrounds.

Qualifications

• Strong interpersonal and organizational skills.
• Effective written and oral communication with attention to detail.
• Trauma-informed approach and cultural competence.
• General computer literacy.

Responsibilities

• Manage the front desk and phone lines as the initial contact for clients in Nanaimo.
• Collect and accurately record preliminary client intake information and provide relevant information to program staff.
• Interact with new and existing clients by phone and in-person, and connect them to the appropriate staff member.
• Provide administrative support for advocates and TAPS programs, e.g., inventory office supplies, file maintenance, data entry.
• Liaise with other organizations in Nanaimo and in the central island area that also provide services to people living in poverty to create and maintain a referral network.
• Manage TAPS online presence, including producing content for TAPS across multiple social media platforms, keeping website content current, and engaging with online queries.
• Maintain an up-to-date catalogue of appropriate referrals for clients seeking assistance with matters outside of TAPS’ scope of service.
• Assist the rest of staff with the general duties of the office, which are shared by all staff, e.g., kitchen cleanliness, TAPS fundraising events.

Skills

Interpersonal skills

Organizational skills

Written and verbal communication

Trauma-informed approach

Cultural competence

General computer skills

Job description

Together Against Poverty Society is hiring a part-time, permanent position for an Office/Intake Coordinator in our Nanaimo office. The deadline for applications is Wednesday, July 29, 2026. Located in Nanaimo on the territory of the Snuneymuxw Nation, TAPS is one of the largest anti-poverty organizations on Vancouver Island. TAPS specializes in face-to-face legal advocacy services. Through our work, we seek to have a positive impact on people's lives in ways that honour and promote human rights, justice, and a healthy, sustainable community.

Interested applicants can apply by sending a cover letter and CV by email to our Executive Director, Douglas King: [e-mail].

Job Description (Nature of the Position)

1. Manage the front desk and phone lines as the initial point of contact for clients in our Nanaimo office.
2. Collect and accurately record preliminary client intake information and provide relevant information to program staff.
3. Interact with new and existing clients by phone and in-person, and connect them to the appropriate staff member. Assist clients with gaining access to the TAPS office.
4. Provide administrative support for advocates and TAPS programs, e.g., inventory office supplies, file maintenance, data entry.
5. Liaise with other organizations in Nanaimo and in the central island area that also provide services to people living in poverty to create and maintain a referral network.
6. Manage TAPS online presence, including producing content for TAPS across multiple social media platforms, keeping website content current, and engaging with online queries.
7. Maintain an up-to-date catalogue of appropriate referrals for clients seeking assistance with matters outside of TAPS’ scope of service.
8. Assist the rest of staff with the general duties of the office, which are shared by all staff, e.g., kitchen cleanliness, TAPS fundraising events.

Required Qualifications, Knowledge, Education, and Skills

There are no essential qualifications applicants must have for this position, but the successful applicant should have the following:

• Strong interpersonal and organizational skills.
• Effective written and oral skills with attention to detail.
• Strong communication skills, including confidence in trauma-informed strategies and cultural competence.
• General computer competency.

Wage Rate and Hours of Work (Shifts)

This position is part-time (approximately 3 days/week or 21 hours/week), with all shifts located in-person in our Nanaimo office. This position is designed to be flexible in when hours are set, either around specific days, or with shortened hours over 4 to 5 days. For example, the hours of this position may be structured around the pick-up and drop-off times of local schools.

TAPS staff are members of the Canadian Union of Public Employees, Local 374, and this position is covered by the TAPS Collective Agreement.

The current wage rate for this position is $34.75/hr.

Start Date and Duration of Position

The start date for the position is as soon as possible. This position is permanent and has no determined end date.

Applications and Interviews

To apply please send cover letter and résumé to:

The deadline for applications is Wednesday, July 29th, 2026. We will be looking to schedule interviews for the week of August 10th.

TAPS is committed to employment equity. We encourage qualified applicants from members of visible minority groups, Indigenous Peoples, people with diverse cultural backgrounds, people with disabilities, LGBTQQIP2SAA+ people, people with lived experiences of poverty and homelessness, and others with the skills and knowledge to engage productively with diverse communities.

TAPS recognizes that experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is close to what we’re looking for, please apply. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team.

If your application is impacted by systemic barriers such as ableism, by your language background being other than English, or by any other factors that make applying less accessible to you, please let us know as we are happy to accommodate.