Office Assistant Manager

MT Drains & Plumbing LTD; Richmond Hill; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Dental care

Extended health care

Vision care

Job summary

MT Drains & Plumbing LTD is seeking a full-time Assistant to support a busy production office. The role focuses on handling leads, answering inquiries, scheduling appointments, and assisting with general administrative tasks to keep the office running smoothly.

The ideal candidate will be fluent in English, highly organized, and capable of multitasking in a fast-paced environment while delivering professional communication with clients and staff.

Qualifications

• Must be a fluent and proficient English speaker with excellent written and verbal communication skills.
• Previous experience in a customer-facing or administrative role is preferred.
• Highly organized with strong attention to detail and the ability to multitask.
• Proficient in using computers and office software.
• Reliable, punctual, trustworthy, and enthusiastic.
• Strong interpersonal and customer service skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Answer and manage incoming calls and emails from leads and customers professionally.
• Call potential leads to schedule appointments or follow up on inquiries.
• Greet visitors and direct calls or questions to the appropriate team member.
• Assist with general office duties including filing, data entry, and processing electronic payments.
• Maintain and organize customer information.
• Support team members as needed with administrative tasks.

Skills

Fluent English

Education

Secondary School

Job description

About us:

We are a plumbing company and have been in the plumbing trade since 1991. MT Drains & Plumbing is well known for bringing together experienced individuals and reliable professionals. MT Drains & Plumbing provides drain, plumbing and waterproofing services to residential and commercial customers in the GTA and surrounding areas.

A list of our services includes but is not limited to: drain services include camera inspection and locating, custom homes, new construction, full-service bathroom renovation, pumps and more.

Position:

Full-Time

We are seeking a full-time Assistant to support our busy, fast-paced production office. The primary focus of this role will be calling and answering leads, managing client inquiries, and supporting the office team with general administrative tasks. This position requires a fluent and proficient English speaker to ensure clear and professional communication with clients and staff.

Responsibilities:

• Answer and manage incoming calls and emails from leads and customers professionally.
• Call potential leads to schedule appointments or follow up on inquiries.
• Greet visitors and direct calls or questions to the appropriate team member.
• Assist with general office duties including filing, data entry, and processing electronic payments.
• Maintain and organize customer information.
• Support team members as needed with administrative tasks.

Qualifications and Experience:

• Must be a fluent and proficient English speaker with excellent written and verbal communication skills.
• Previous experience in a customer-facing or administrative role is preferred.
• Highly organized with strong attention to detail and the ability to multitask.
• Proficient in using computers and office software.
• Reliable, punctual, trustworthy, and enthusiastic.
• Strong interpersonal and customer service skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Benefits:

• Dental care.
• Extended health care.
• Vision care.

Education:

• Secondary School

Experience:

• Customer service: 2 years