Office Assistant

RecordXpress; Surrey; On-site; CAD 45,000 - 55,000; Full time

Job summary

A growing organization in Metro Vancouver seeks an Office Assistant/Sales Office Coordinator to support the sales team by arranging customer appointments and handling communications. Requires strong customer service and organizational skills, with 2+ years of experience preferred. The role involves a fast-paced work environment and adherence to policies.

Qualifications

• 2 or more years experience in sales/admin work.
• Ability to lift 25 pounds.
• Communication via Email and Phone in English.

Responsibilities

• Assist the sales team by contacting customers to arrange appointments.
• Handle urgent calls, emails, and messages.
• Collaborate with departments for efficient handling of sales queries.
• Develop and maintain filing systems for sales records.

Skills

Sales coordination

Customer service

Communication skills

Organizational skills

Problem-solving

Team development

Job description

Office Assistant / Sales Office Coordinator

We offer a diverse and positive work environment that allows you to enhance your skills and provides opportunities in a rapidly growing organization. This is a full time in office position.

Responsibilities

• Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material.
• Handling urgent calls, emails, and messages when Sales Representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.
• Handling orders by phone, email, or mail and checking that the orders have the correct prices, discounts, and product numbers.
• Inputting orders, processing them according to customer requirements, and ensuring they are accurate and timely delivered.
• Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
• Developing and maintaining filing systems to maintain sales records, prepare reports, and provide financial information to the finance department.
• Making the company's products and services as attractive to potential customers as possible.
• Ensuring adherence to laws, regulations, and policies.

Requirements

• 2 or more years experience in sales / admin work.
• Customer service experience
• Ability to Lift 25 pounds
• Experience as a Sales Coordinator or in administration may be advantageous.
• Good team development and leadership skills.
• Computer literacy.
• Good administrative, organizational, and problem-solving skills.
• Excellent communication, sales, and customer service skills.
• The ability to multitask, work in a fast-paced environment, and meet deadlines.
• Current knowledge of industry trends and regulations.
• Communication via Email and Phone in English

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