Office Administrator (Full-Time) - Nanaimo (1125)

Trail Appliances BC; Nanaimo; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading appliance retailer in Nanaimo is seeking an Office Administrator to provide exceptional customer service while handling administrative tasks. You will be the first point of contact for customers, fielding inquiries and assisting with store operations. The ideal candidate has strong communication skills, experience in customer service, and proficiency in Microsoft Office. This role offers $23.30/hour for 40 hours a week, with potential weekend shifts.

Benefits

Paid time off

Generous employee discounts

Extended health care and dental coverage

Gym membership discount

Professional Development Programs

Qualifications

• Experience in an administrative/customer service role preferred.
• Fast and accurate data entry skills with ability to multi-task.
• Experience managing customer conflict and escalation.

Responsibilities

• Provide exceptional service to all customers and be approachable.
• Field incoming calls and inquiries.
• Assist in administrative duties to run store administration.
• Collaborate with Sales and Customer Support Team.

Skills

Customer Service

Communication Skills

Data Entry

Teamwork

Problem Solving

Tools

Microsoft Office

Job description

Working at Trail Appliances means joining an entrepreneurial‑minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast‑growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 outlet centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

• Integrity – We do what’s right, even when no one is looking.
• Improvement – We do it well. Then we do it better.
• Caring – We put ourselves in others’ shoes.
• Authenticity – We like people, not pretense.
• Determination – We kick down walls.

We have everything we need to inspire our customers. Except you.

As an Administrator you will work very closely with customers and the showroom teams. In this role you will be 50% customer facing and 50% completing administration functions.

The Administrator will support customers with inquiries either over the phone or in person. Type at least 40 wpm, attention to detail for collecting payments. Process‑driven, comfortable with computer applications. Excellent communication skills—both written and spoken—are a must.

Compensation: $23.30/hour

Schedule: 40 hours/week as scheduled may include weekend shifts (Tuesdays to Saturdays 9:30am to 6pm or Sundays to Thursdays Sun 10:30am-5pm, Mon-Thu 9:30am-6pm)

As an Office Administrator, you will

• Provide exceptional service to all customers and be approachable as you are their first point of contact (Hence, the smile).
• Field any incoming calls and inquiries.
• Assist in administrative duties to run store administration.
• Collaborate with our Sales and Customer Support Team to provide timely, proactive service and support.
• Take initiative to find creative approaches that make each customer’s experience feel personal.
• Build relationships and a great rapport with customers.
• Teamwork – You are a team player who can also thrive independently.

We hope you are passionate about

• Customer Service – You are a people person who uses your skills to create great rapport with customers.
• Teamwork – You are a team player who can also thrive independently.
• Joining a fun, fast‑paced environment!

The experience we like to see

• Working in an administrative/customer service role.
• Fast and accurate data entry skills with the ability to multi‑task.
• Experience managing customer conflict and escalation.
• Proficiency in Microsoft Office.
• Must drive to work daily to deliver the daily bank deposit.
• Must be able to work occasional weekends.

Bonus Points

• You exude energy, enthusiasm, and positivity!
• You are willing to work additional time when necessary to complete tasks and meet deadlines.

Why join Trail:

• Showroom environment
• Paid time off
• Generous employee discounts
• Employee Recognition Program
• Extended health care and dental coverage
• Gym membership discount
• Professional Development Programs
• Career Progression
• Company events

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?