Office Administrator (Full-Time) - Nanaimo (1125)

Trail Appliances Ltd.; Nanaimo; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading appliance retailer in Canada is seeking an Administrator to enhance customer experience by providing exceptional service and handling administrative functions. You will be the first point of contact for customers and will support inquiries both over the phone and in person. This role requires excellent communication skills, attention to detail, and a proactive approach. Join our team and enjoy great perks in a dynamic work environment.

Benefits

Paid time off

Generous employee discounts

Extended health care and dental coverage

Gym membership discount

Qualifications

• Minimum typing speed of 40 wpm.
• Experience in an administrative or customer service role.
• Proficiency in handling customer inquiries effectively.

Responsibilities

• Provide exceptional customer service.
• Field incoming calls and inquiries.
• Collaborate with Sales and Customer Support Team.

Skills

Customer Service

Data Entry

Communication Skills

Teamwork

Problem-Solving

Tools

Microsoft Office

Job description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

We have everything we need to inspire our customers. Except you.

As an Administrator you will work very closely with customers and the showroom teams. In this role you will be 50% customer facing and 50% completing administration functions.

The Administrator will support customers with inquiries either over the phone or in person. As the Administrator you are required to type at least 40 wpm; have attention to detail as you will be responsible for collecting payments. We require the successful candidate to be very process driven and comfortable with computer applications. Excellent communication skills – both written and spoken – is a must.

Compensation: $23.30/hour

Schedule: 40 hours/week as scheduled may include weekend shifts (Tuesdays to Saturdays 9:30am to 6pm or Sundays to Thursdays Sun 10:30am-5pm, Mon-Thu 9:30am-6pm)

As an Office Administrator, you will

• Provide exceptional service to all customers and be approachable as you are their first point of contact (Hence, the smile 😊).
• Field any incoming calls and inquiries.
• Assist in administrative duties to run store administration.
• Collaborate with our Sales and Customer Support Team to provide timely, proactive service and support.
• Take initiative to find creative approaches that make each customer’s experience feel personal.
• Build relationships and a great rapport with customers.
• Teamwork – You are a team player who can also thrive independently.

We hope you are passionate about

• Customer Service – You are a people person who uses your skills to create great rapport with customers
• Teamwork – You are a team player who can also thrive independently
• Joining a fun, fast-paced environment!

The experience we like to see

• Working in an administrative/customer service role
• Fast and accurate data entry skills with the ability to multi-task
• Experience managing customer conflict and escalation
• Proficiency in Microsoft Office
• Must drive to work daily to deliver the daily bank deposit
• Must be able to work occasional weekends

Bonus Points

• You exude energy, enthusiasm, and positivity!
• You are willing to work additional time when necessary to complete tasks and meet deadlines

Why join Trail:

• Showroom environment
• Paid time off
• Generous employee discounts
• Employee Recognition Program
• Extended health care and dental coverage
• Gym membership discount
• Professional Development Programs
• Career Progression
• Company events

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?