Office Administrator - Full Time-Do not Apply If Not minimum 3 Years

Glass Doctor of Edmonton; Edmonton; On-site; CAD 40,000 - 50,000; Part time

Job summary

A local glass service company in Canada is looking for a dedicated customer service representative to manage phone calls, schedule installations, and handle customer inquiries. The role requires at least 3 years of administrative experience, fluency in English, and the ability to thrive in a fast-paced environment. Join us to provide exceptional service and take your career to the next level.

Benefits

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Qualifications

• Must have at least 3 years of admin or office work experience.
• Fluency in English is required.
• Prior experience in the auto and/or flat glass industry is an asset.

Responsibilities

• Answer all incoming phone calls and return missed calls promptly.
• Schedule quotes and installations for technicians.
• Provide quotes, take orders, and follow up calls.
• Ensure all emails are responded to in a timely manner.
• Order custom glass units and process orders.
• Respond to customer complaints and requests.

Skills

Ability to work in fast paced environment

Attention to detail

Excellent communication skills

Good organizational and time management skills

Self-reliant

Quick learner

Education

Minimum high school education

Tools

Business software

Word processing applications

Spreadsheet applications

Job description

Benefits

• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

Please do not apply if you do not have Canadian work experience and recently came to the country; also do not apply if you do not have at least 3 years of admin or office work experience.

We specialize in all things glass. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers quick and affordable glass in USA and Canada with many locations. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis. Part time with a potential for full time after October.

Job Description

• Answer all incoming phone calls, and return missed calls within 10 minutes whenever possible
• Schedule quotes and installations for technicians
• Provide quotes, take orders, do follow up calls, order supplies, and glass products
• Quote basic glass services and automotive glass services
• Ensure all emails are responded to in a timely and appropriate manner
• Sell flat glass services to customers, when necessary
• Order custom glass units, process orders, take payments, make invoices
• Perform other duties as needed which may include cross‑training in related positions, filing, organizing, general cleaning
• Ensure all invoices, orders and quotes are correctly entered in our scheduling software
• Respond to customer complaints, requests
• Attend to walk‑in clients and provide them with quotes, other related glass services
• Calling clients for follow up on quotes to close a sale

Job Requirements

• Ability to work in fast paced environment
• Ability to work under pressure, and self‑reliant
• Able to focus in a chaotic environment
• Attention to detail
• Have strong desire and ambition for growth and higher achievements
• Able to follow multi‑step instructions
• Quick learner
• Prior experience in the auto and / or flat glass industry is an asset
• Computer literate, with working knowledge of word processing, business software and spreadsheet applications, high typing speeds
• Excellent communication skills
• Must be efficient with good organizational and time management skills
• Minimum high school education required.
• Must be fluent in English