Office Administrator - Country Club Dental Centre

dentalcorp; Nanaimo; On-site; CAD 60,000 - 80,000; Full time

Job summary

A local dental practice in Nanaimo is looking for an administrative professional to join their team. The role involves managing patient interactions, optimizing appointment schedules, and maintaining patient records. Applicants should have at least one year of administration experience, with a background in dental software preferred. Competitive compensation and benefits are offered, including a future RRSP matching program.

Benefits

Competitive compensation

RRSP matching program

Total rewards package

Employee and Family Assistance Program

Career development opportunities

Work-life balance

Access to modernized technology

Qualifications

• Minimum 1 year of administration experience.
• Clinical background and experience with dental software programs considered an asset.

Responsibilities

• Greet and assist patients as they arrive.
• Optimize the appointment schedule.
• Manage recall system and maintain patient database.
• Handle patient calls and inquiries.
• Process referral letters and manage patient records.

Skills

Customer service

Time management

Communication

Dental software familiarity

Job description

Country Club Dental Centre has been serving Nanaimo and the surrounding communities for many years. Our practice offers a complete range of dental services, including general, restorative and children dentistry, Botox therapy, Invisalign, cosmetic treatments, and much more. At Country Club Dental Centre, we are committed to staying at the cutting edge of dental technology while effectively providing quality care. Our team of dentists are highly regarded in their field and provide unparalleled dental care in a safe and soothing environment.

Schedule

• Tuesday to Friday
• 8:45 am - 4:30 pm

Benefits of Joining Our Team

• Competitive compensation
• Coming Fall 2025: We’re excited to introduce our RRSP matching program to help you grow your future while you build your career with us!
• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
• Attend social and CE events to network with dental professionals in your community
• Work-life balance and flexibility
• Access to modernized technology to provide optimal oral care to patients

The wage range is from $25 to $30 per hour depending on experience. Hourly wage is determined based on the candidate's work experience and will be discussed during the interview process.

Responsibilities

• Greet and assist patients as they arrive; ensure a lasting positive impression for them
• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
• Effectively manage recall system and accurately maintain patient database
• Manage patient calls and inquiries about appointments, confirmations, amendments and cancellations
• Process referral letters and other patient correspondence upon receipt from provider; manage and file all patient records and charts

About You

• Minimum 1 year of administration experience
• Clinical background and experience with dental software programs considered an asset

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.