Office Administrator

1Click Energy Solutions Inc.; London; On-site; CAD 42,000 - 56,000; Full time

Job summary

1Click Energy Solutions Inc. in London, Ontario is seeking an organized Office Administrator to support daily operations. You will handle calls, emails, and customer inquiries while maintaining accurate records and assisting with invoicing and scheduling.

The role involves coordinating service appointments, installation schedules, and supplier interactions, while supporting technicians and contractors. A proactive, customer-focused mindset and strong Microsoft Office skills are essential for

Qualifications

• Previous experience in office administration, scheduling, coordination, or a similar role.
• Strong organizational skills and attention to detail.
• Comfortable managing multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word.
• Ability to learn new software and internal scheduling tools quickly.
• Professional and customer-focused communication with customers and technicians.

Responsibilities

• Provide day-to-day administrative support to the local operations team.
• Manage incoming calls, emails, customer inquiries, and general correspondence.
• Maintain accurate customer records, job files, spreadsheets, and internal documentation.
• Assist with data entry, invoicing support, and other administrative tasks.
• Coordinate service appointments, installation schedules, and customer bookings.
• Manage schedule changes, cancellations, and urgent requests.
• Assist with coordinating materials, equipment, and other requirements for upcoming jobs.
• Support a growing team of field technicians, installers, contractors, and operations staff.
• Take ownership of day-to-day tasks and follow through without requiring constant supervision.

Skills

Organizational skills

Multitasking

Customer service

Independent work

Proactive mindset

Communication

Tools

Microsoft Office

Job description

About 1Click Energy Solutions

1Click Energy Solutions is Canada's largest provider of heat pump-based heating and cooling solutions. We work with homeowners and local HVAC contractors to deliver energy-efficient home comfort solutions.

As our team continues to grow in London, Ontario, we are looking for an organized, proactive, and dependable Office Administrator to support our day-to-day operations. This role is ideal for someone who enjoys keeping things organized, coordinating people and schedules, solving problems, and helping a busy team run smoothly.

Key Responsibilities

• Provide day-to-day administrative support to the local operations team.

• Manage incoming calls, emails, customer inquiries, and general correspondence.

• Maintain accurate customer records, job files, spreadsheets, and internal documentation.

• Assist with data entry, document preparation, invoicing support, and other administrative tasks.

• Coordinate service appointments, installation schedules, and customer bookings.

• Manage schedule changes, cancellations, and urgent requests.

• Assist with coordinating materials, equipment, and other requirements for upcoming jobs.

• Support a growing team of field technicians, installers, contractors, and operations staff.

• Take ownership of day-to-day tasks and follow through without requiring constant supervision.

Qualifications & Skills

• Previous experience in office administration, scheduling, coordination, or a similar role.

• Strong organizational skills and attention to detail.

• Comfortable managing multiple priorities in a fast-paced environment.

• Proficiency with Microsoft Office, including Outlook, Excel, and Word.

• Ability to learn new software, scheduling tools, and internal systems quickly.

• Strong problem-solving skills and the ability to work independently.

• A proactive mindset with a willingness to take initiative and follow tasks through to completion.

• Professional and customer-focused approach when communicating with customers, technicians, and contractors.

Experience in HVAC, construction, home services, or a field-service environment is considered an asset.

What We Offer

• Full-time, permanent employment.

• The opportunity to grow alongside an expanding team.

• A collaborative and supportive work environment.

• A varied role with opportunities to develop administrative, coordination, and operational skills.

• The opportunity to contribute directly to improving processes and supporting business growth.

Who We're Looking For

We're looking for someone who is more than just an administrator. The ideal candidate is organized, resourceful, and comfortable taking ownership of tasks from start to finish. You enjoy keeping schedules on track, helping people stay organized, anticipating what the team needs, and finding practical solutions when things change.

If you're a strong communicator who enjoys being at the centre of a busy operation and wants to grow with an expanding company, we'd love to hear from you.