Office Administration

Employment Services Elgin; St. Thomas; On-site; CAD 30,000 - 60,000; Full time

Job summary

A family-owned energy company in St. Thomas is seeking an Office Administration professional to provide exceptional customer service and support operations. Key responsibilities include handling inquiries, processing payments, and maintaining strong service knowledge. Ideal candidates have excellent communication and organization skills. The company offers competitive compensation, a group RRSP, and an Employee Assistance Program (EAP).

Benefits

Competitive Compensation

Group RRSP

Employee Assistance Program (EAP)

Qualifications

• Excellent customer service skills, including superior telephone manners.
• Strong interpersonal and communication skills (verbal and written).
• Proficient computer skills and familiarity with Microsoft Office Suite.
• Strong organization, time management and problem-solving skills.

Responsibilities

• Provide excellent customer service and build quality relationships.
• Assist with answering incoming calls and attending to inquiries.
• Process customer payments and maintain service knowledge.
• Collaborate with departments to ensure customer satisfaction.

Skills

Customer service skills

Interpersonal skills

Communication skills

Computer skills

Organization skills

Time management skills

Problem-solving skills

Attention to detail

Self-motivated

Tools

Microsoft Office Suite

Job description

McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions that meet customers’ needs, improve lives, and enrich communities.

At McDougall Energy, we believe every team member has a role in fulfilling our purpose. That’s why we give our people the trust, support, and opportunities they need to do their best work. We invite you to join us as we continue to connect customers with the energy solutions of today and tomorrow.

We are proud to be recognized as a Platinum Club member of Canada’s Best Managed Companies, having consecutively retained our designation since 2011.

ABOUT THE OPPORTUNITY

McDougall Energy is looking to fill an Office Administration role at our St. Thomas operation.

Reporting to the Operations Manager this position is responsible for:

• Providing excellent customer service, building quality relationships with customers.
• Assisting with answering incoming calls and attending to customer inquiries.
• Greeting customers and discussing the services required or providing information regarding the benefits of our services.
• Ensuring all customer enquiries are addressed and handled professionally and diplomatically, leaving the customer with a positive resolution.
• Collaborating with other departments / branches to ensure full customer satisfaction with the company’s products and services.
• Maintaining a high level of product and service knowledge, including propane, fuel and lubricant operations.
• Accepting and processing customer payments.
• Maintaining professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner. Adapt communication style in order to deliver information effectively to a range of individuals.
• Performing other administrative assigned tasks and duties necessary to support operations.
• Wage – To be discussed

WHAT WE OFFER

We provide career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally.

• Competitive Compensation
• Group RRSP
• Employee Assistance Program (EAP)

Qualifications

ABOUT YOU

The ideal candidate will have:

• Excellent customer service skills, including superior telephone manners.
• Strong interpersonal and communication skills (verbal and written).
• Proficient computer skills and familiarity with Microsoft Office Suite
• Strong organization, time management and problem-solving skills with the ability to multi-task with a sense of urgency in a fast-paced environment.
• Strong attention to detail and a willingness to learn.
• Self-motivated, with high energy and an engaging level of enthusiasm.
• Ability to respond quickly in a dynamic and changing environment.
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
• Ability to work well individually or as part of a team.

McDougall Energy is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodation, please notify us and we will work with you to meet your needs. Confidentiality of all applicants assured. Only those selected for interviews will be contacted and we thank all other applicants for their interest.