OEM Account ManagerModern Retail Canada

CDK Global; Toronto; Remote; CAD 115,000 - 134,000; Full time

Job summary

A leading software provider is seeking a Canada OEM Account Manager to manage client relationships and program service delivery for Canadian automotive OEMs. This role requires 5 years of experience in client relationship management within the automotive sector, strong communication skills, and the ability to lead complex initiatives. The position offers a competitive salary range of $115,000 - $133,500 with opportunities for professional development.

Qualifications

• 5 years experience in Canadian automotive client relationship management.
• Experience working with Canadian OEM dealer retail programs.
• 5-10 years in software project or program management.

Responsibilities

• Manage relationships and program service delivery.
• Conduct quarterly updates and weekly program meetings.
• Facilitate communication of program invoices.

Skills

Business Development

Customer Service

Account Management

Client Relationships

Education

Bachelor's degree or equivalent experience

Job description

Remote / Field Canada: To be considered for this role you must reside in one of the following locations : ON (preferred) but open to anywhere in Canada.

About Us

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (OEMs) across automotive and related industries. The Companys cloud-based software as a service (SaaS) platform enables dealerships to manage their end-to-end business operations including the acquisition sale financing insuring repair and maintenance of vehicles. By automating and streamlining critical workflows the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Position Summary

The Canada OEM Account Manager Modern Retail role requires a deep understanding of the Canadian automotive landscape including tax regulations compliance requirements and OEM operational structures. This role manages both direct OEM programs and third-party managed programs for assigned accounts. This role is also responsible for the leadership across matrixed internal teams such as product and technology customer support billing and operations.

This role works closely with internal Product and Engineering teams and requires the ability to expertly navigate the technical components of each Canadian OEM program. The ideal candidate will serve as the voice of the customer within CDK advocating for the unique needs of Canadian clients and ensuring those needs are reflected in program design and execution

Success in this role demands strong relationship management skills deep knowledge of Canadian automotive tax regulations and compliance and the ability to lead large-scale high-impact initiatives tailored to the Canadian market.

The successful Canadian Account Manager employs strong external and internal relationship management skills to ensure client objectives are understood managed and executed while maintaining alignment with CDKs priorities and business strategy. Must be able to oversee and orchestrate large scale high impact Canadian projects and ongoing program initiatives ensuring that business objectives are understood communicated managed and optimized to achieve target program results.

A highly successful Account Manager owns all aspects of internal and external program communications establishes and tracks program performance metrics captures and executes program requirements and corresponding planning manages program timelines and budgets and demonstrates a strong mastery of CDK processes and practices.

Location Requirement - Preferred location is ON but open to anywhere in Canada

Candidate must reside in Canada and have direct experience in the Canadian automotive industry including working with Canadian dealerships and / or OEM programs.

Client Management

• Manage business relationship and program service delivery tied to the agreed upon statement of work
• Organize and run quarterly business updates weekly program update meetings and other ad hoc functional client facing engagements
• In alignment with Director of Sales collaborate with client on program financial modeling project-based projections and monthly / annual financial deliverables
• Facilitate presentation communication and approval of OEM program invoices
• Serve as escalation point as needed to help resolve large range of program related inquiries tied to enrollments data reporting billing invoicing product systems legal and contracting
• Helps in the negotiation of project resources deliverables and cost
• Identifies new Canada OEM business opportunities with existing clients and facilitates executive level engagements to pursue growth paths for CDK

Program Management

Product & Technology : Act as a strategic partner to Product and Engineering teams providing deep technical insight into Canadian OEM program requirements. Drive prioritization of new feature development and ensure timely resolution of defects serving as a key advocate for Canadian client needs.

SOW : manage new SOW and CR development internal approvals and execution

Contractual obligations : ensure CDK compliance with client technical requirements

Training : collaborate with product owners and functional teams for installation and ongoing support as new features released

Go to Market : serve as program expert to support internal teams with successful pilots launches pricing dealer adoption and communication implementations and ongoing support

Performance : provides program dashboards that provide quick clear visibility of program status and performance

CDK Operations

Finance / Invoice : in partnership with finance teams compile forecasting planning modeling invoice presentations etc.

Enrollment : interface with client and internal contract teams as needed for buy-sells conversions terminations and related internal change administration

Service : works with internal teams to develop implement and maintain processes and program service levels

Supports the field organization in ensuring resolution of issues requiring support from cross-functional operational or technical teams

Manage contract renewals for assigned programs

Owns quarterly update of OEM Guidebooks for Field Sale

Qualifications

5 years external Canadian automotive client relationship management with demonstrated ability to manage requirements expectations and deliverables

Experience working with Canadian OEM dealer retail programs

5-10 years software project program and / or engagement management

Expert in Canadian automotive retail solutions and workflows

Expert ability to navigate complex business environments to resolve customer requests and requirements

Strong communication presentation and organization skills

Excellent analytical skills including the ability to model scenarios and manage financials

Demonstrated ability to coordinate cross-functional engagement for complex client program success while continuously driving improvement and seeking to reduce complexity

Ability to anticipate and adapt to changing conditions risks and opportunities

Ability to travel for in-person client meetings team meetings and other ad-hoc requests into the Ontario area.

Preferred

Knowledgeable on CDK applications

PMP or other industry certification a plus

Education / Experience

Bachelors or equivalent experience

Salary Range : $115000 - $133500 Annual Target Bonus

At CDK we believe inclusion and diversity are essential in inspiring meaningful connections to our people customers and communities. We are open curious and encourage different views so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race color creed ancestry national origin gender sexual orientation gender identity gender expression marital status creed or religion age disability (including pregnancy) results of genetic testing service in the military veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

Key Skills

• Business Development
• Develop Long Term
• Key Decision Makers
• Customer Service
• Buyers
• Business Review
• POS
• Product Knowledge
• Retail Sales
• Account Management
• Client Relationships
• Customer Relationships
• Territory
• Sales Goals
• Sales Process

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 115000 - 133500