Nurse Case Manager

Innomar Strategies Inc.; Canada; On-site; CAD 55,002 - 109,901; Full time

Benefits offered by this job

Medical, dental, vision

Wellness programs

Professional development

Job summary

Cencora is seeking a Nurse Case Manager in Canada to support timely patient access, treatment progression, and continuity of care. This role helps coordinate complex care across providers, pharmacies, payers, and internal partners, with a focus on reducing barriers and improving outcomes.

You will collaborate with healthcare teams to optimize patient pathways and ensure seamless transitions, while adhering to local policies and quality standards.

Qualifications

• Bachelor's degree in nursing or related field or equivalent experience.
• 4+ years in care management or related field.
• Certification in case management or equivalent preferred.

Responsibilities

• Plans and manages complex care coordination cases to support timely patient access and continuity.
• Assesses, plans care, and facilitates transitions addressing clinical, social, and access barriers.
• Coordinates with providers, pharmacies, payers, and partners to resolve access barriers and maintain continuity.
• Analyzes case trends and workflow to identify root causes and suggest improvements.
• Develops job aids and templates to improve consistency and reduce rework.
• Guides less experienced team members on complex case handling and documentation expectations.

Skills

Care coordination

Case management

Clinical support

Patient services

Communication skills

Education

Bachelor's degree in nursing

Certification in case management

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.

Responsibilities

• Plans and manages complex care coordination cases and activities to support timely patient access, treatment progression, and continuity of care.
• Conducts assessments, supports care planning, and facilitates transitions of care that address clinical, social, and access barriers affecting patient outcomes.
• Coordinates with providers, pharmacies, payers, and internal partners to resolve access barriers, align next steps, and maintain case continuity.
• Analyzes case trends, recurring issues, and workflow patterns to identify root causes and recommend process improvements.
• Develops and refines job aids, care coordination templates, and documentation standards to improve consistency and reduce rework.
• Guides less experienced team members on complex case handling, escalation practices, and documentation expectations.

Qualifications

• Bachelor's degree in nursing, social work, health sciences, public health, healthcare administration, or a related field, or equivalent experience required.
• 4+ years of experience in care management, case management, clinical support, patient services, or a related field required.
• Certification in case management, care coordination, clinical specialty, or equivalent preferred.

This posting is intended to fill an existing vacancy for our Nurse Case Manager role.

What Cencora offers

• In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

Salary Range

Salary Range* $55,002 CAD - 109,901 CAD

About Cencora

Affiliated Companies: Innomar Strategies. Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.