Nurse Case Manager

Shoppers Drug Mart Specialty Health Network; Burnaby; On-site; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Purchase discount program

Online learning through Academy

Job summary

Shoppers Drug Mart Specialty Health Network in Burnaby, BC is seeking a Nurse Case Manager to respond to patient inquiries, maintain a caseload, and coordinate care across the health team. You will build relationships with patients, physicians and care professionals, attend trainings, and ensure documentation aligns with SOPs and College of Nurses standards.

This full-time role offers a competitive salary range of CA$80,000 to CA$110,000 per year, with bilingual capacity and opportunities for

Qualifications

• Five or more years direct clinical experience.
• Current professional nursing license in the province of work.
• Fluently bilingual in French & English is an asset.
• BScN preferred, combination of experience and education considered.
• Organized, efficient case management approach.
• Excellent assessment, communication, critical thinking and decision making skills.
• Knowledge of SDM policies, legal considerations and ethics.
• Experience with Health Canada guidelines is an asset.
• Proficient with Microsoft Office; experience with Salesforce.
• Ability to present to colleagues and work as a team.

Responsibilities

• Respond to patient inquiries and manage a patient caseload.
• Act as primary resource for patients, physicians, and health care professionals within the designated area.
• Coordinate client progress from enrollment to therapy and administration.
• Promote self-care through advocacy, shared decision-making and education.
• Maintain thorough documentation for continuity of care and changes in patient care.
• Provide status updates related to reimbursement and nursing requirements.

Skills

Clinical experience

Nursing license

Bilingual FR/EN

Case management

Assessment

Communication

Critical thinking

Decision making

Policy & ethics

Health Canada guidelines

MS Office

Salesforce

Presentation skills

Teamwork

Adaptability

Client focus

Continuous Quality Improvement

Case management processes

Education

BScN

Tools

Salesforce

MS Office

Job description

Location

150 - 8518 Glenlyon Parkway, Burnaby, British Columbia, V5J 0B6

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Role Overview

The Nurse Case Manager will respond to patient inquiries, maintain a patient caseload, utilize effective communication skills, and effective problem-solving abilities, both in a team environment as well as independently. Building strong working relationships both internally and externally are key responsibilities to meet specific team and business objectives. In addition, you will attend pre-booked training sessions, complete self- learning assignments and independent studies while adhering to SDM Specialty Health Network Standard Operating Procedures, Policies, and the College of Nurses Standards of Practice. Location AB/BC

What You Will Do

• Responsible for assigned on caseload
• Act as the primary resource & contact for patients, physicians, Health Care Professionals and vendors within the designated area.
• Coordinates & facilitates the client progress from enrollment to drug administration and throughout therapy.
• Facilitate self care through the tenets of advocacy, shared decision-making and education.
• Practice cultural competence, with awareness and respect for diversity.
• Ensure thorough documentation in patient file to ensure continuity of care is maintained and that any changes in patient care are clearly identified and transitioned accordingly.
• Provide status updates related to reimbursement; coordinate nursing requirements; blood work; pharmacy dispensing / delivery / refill requests.
• Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures
• Promotes communication and coordination between the MDs/pharma/patients/clinic staff and other departments within SDM Specialty Health Network
• Respect confidentiality, advocate for patients/families to facilitate positive outcomes, and ensure that ethical issues are identified and resolved according to the Canadian Nurses Association Code of Ethics
• Participate in internal and external committees.
• Plan and implement in-services and continuing education programs for both internal and external stakeholders as requested by management.
• Demonstrate commitment to Continuous Quality Improvement.
• Maintain high standards of professional practice by adhering to the ethics of the profession and keeping abreast of the latest professional advances.
• Participate in ongoing reflective practice activities.
• Assume responsibility for personal and professional development.
• Other responsibilities as required by SDM Specialty Health Network

What You Will Need

• Five or more years direct clinical experience
• Current professional nursing license in the province of work
• Fluently bilingual in both written and spoken languages (French & English) is an asset
• BScN preferred, however, a combination of experience and education will be considered
• Ability to provide an organized, efficient approach to case management
• Possession of excellent skills in assessment, communication, critical thinking and decision making
• Ability to demonstrate understanding of SDM Specialty Health Network policies, legal considerations and professional ethics
• Previous experience with Health Canada Guidelines for reporting adverse events is an asset
• Proficiency of computer skills including: Microsoft applications (Outlook, Word, Excel and Internet Explorer); experience with web-based applications (Salesforce)
• Ability to present to fellow colleagues
• Ability to remain objective and be a team player
• Ability to adapt to a changing environment
• Commitment to the principle of quality client-centered service delivery
• Knowledge of theory and implementation of Continuous Quality Improvement processes
• Knowledge of case management processes

How You’ll Succeed

At Shoppers Drug Mart, we are always looking for great people to strengthen our culture. We believe that exceptional people embody our values, are authentic, build trust and create connections. If this sounds like you and you're open-minded, receptive to change, and ready to take on the challenges of a dynamic retail work environment.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment.

Employment Type

Full time

Type Of Role

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle Salariale à L’embauche

$80,000.00 - $110,000.00 / 80.000,00$ - 110.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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