Northwest Field Service Engineer - Canada

PPI - Precision Pulley & Idler; Blackfalds; Hybrid; CAD 75,000 - 95,000; Full time

Job summary

A leading engineering firm in Alberta is seeking a Field Applications Engineer who is responsible for field engineering support of products, technical training on conveyor systems, and must commit to 50% travel. The successful candidate will need a Bachelor’s degree in Engineering and excellent communication skills. This position offers opportunity in both domestic and some international travel.

Qualifications

• Strong interpersonal and customer service skills.
• Ability to manage tasks effectively in high-paced environments.
• Engagement in consistent attendance is required.

Responsibilities

• Provide field engineering support for Precision Inc. products.
• Conduct surveys and training for conveyor systems.
• Collaborate with engineering and sales teams for customer service.

Skills

Communication Skills

Organizational Skills

Problem Solving

Safety Awareness

Time Management

Education

Bachelor’s degree in Engineering

Two-year technical degree with experience

Tools

Microsoft Word

Excel

Power Point

Video Conferencing Software

Job description

Job Details

Job Title: Field Applications Engineer Division: Precision

FLSA: Exempt Grade: NA

Job Status: Full Time Travel Required: 50%

Revision Date: 22 October 2025 Reports To: Field Applications Engineer Manager

Purpose of Position

Responsible for field engineering support of all Precision Inc. products within the assigned territory and/or products including but not limited to technical product performance issues (SAR’s), product applications and gathering of technical data to quote and produce PPI-Global products.

Essential Duties And Responsibilities

• Respond to customer needs within the assigned territory and/or product range. The assigned territory will require a focus on Industrial and Heavy Mining Conveyor products. The position also includes providing technical support services over the phone for the Sales Ops organization, especially while working in the home office when not traveling.
• The position is primarily domestic with some international travel. This position requires a minimum 50% travel commitment with the ability to drive and/or fly for extended periods.
• Have responsibilities related to accounts or projects within the territory. On site services include surveys, technical product information, conveyor design training, conveyor component training, problem solving, root cause analysis, and applications engineering. In addition, this position requires the ability to successfully conduct failure analysis and resolution with internal and external reporting.
• Establish good communications and a working rapport with Product Engineering and the Territory Sales team to ensure a high level of customer service is delivered. This includes weekly / posted communication of travel itineraries to your supervisor and other affected team members.
• Understand Precision Inc. products and the applications in which they are used.
• Be responsible for labor reporting when Precision Inc. will charge for field services, to include details of work performed, time required for completion and cost charged to the customer for said work.
• Be responsible for adherence to all safety rules and guidelines as specified by Precision Inc and any facility being visited. This including obtaining a Certificate of Insurance (during planning stages) for all assignments where “mechanical work” will be performed, having OSHA certifications as well as MSHA certifications.
• Demonstrate proficiency with the use of computer software including but not limited to Microsoft Word, Excel, Power Point, Video Conferencing (Zoom and Teams) and email.
• Continually exhibit the qualities of honesty, trustworthiness, a strong work ethic and positive attitude.
• Apply good verbal and written communication skills to internal and external customers.
• Work hours and workdays can vary significantly based on customer demands. Regular and consistent attendance is required, and odd or extra hours may be required as needed.
• Be responsible for analyzing, inspecting and recommending products to be reworked, refurbished and/or modified to include a report when required.
• May be required to lead a team of 3-4 individuals who are assigned on-site responsibility for the Life Cycle management of PPI products for the length of time as contracted with/by PPI customers. This will include a monthly review of the performance of PPI products at the contracted locations and technical support for contracted locations.

Qualifications

• Excellent verbal, written communication skills as well as interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Engage in regular, consistent attendance.

Education – Experience – Computer Skills

• Bachelor’s degree (B.A.) in the Engineering field from a four-year college or university
• A two-year technical degree with three to five years of related experience and/or training: or
• Equivalent combination of education and experience.

Training – Certifications – Licenses

• Valid driver’s license and Valid passport
• Mine Safety Training (will be provided if not already acquired)
• Continually participate in additional training related to the job.

Competencies

• Safety and Security - Observes safety and security procedures; Uses equipment properly.
• Problem Solving - Identifies and resolves issues in a timely manner.
• Communication Skills – Speaks clearly, listens and receives clarification, respond to questions.
• Dependability - Follows instructions, responds to management direction, and takes responsibility.
• Quality Assurance - Demonstrates accuracy and thoroughness.
• Ethics/Professionalism - Treats people with respect; Works ethically and with integrity.
• Organizational Support - Follows policies and procedures.
• Judgment - Exhibits sound and accurate judgment.

Physical Demands

• Must be able to frequently stand, walk, stoop, bend and to regularly use both hands and arms.
• Must be able to occasionally lift and/or move more than 80 pounds.
• This position requires an employee to be physically capable of work in high elevations.
• Specific vision abilities required by this job include close, distance, color, and peripheral vision.
• Specific hearing abilities required for this job include the ability to hear equipment alarms, customers and instructions from others.

Environmental Adaptability

• The noise level in the work environment is usually moderate.
• While performing the duties of this job, the employee is occasionally exposed to wet or humid conditions (non-weather), work in high precarious places, fumes or airborne particles, outdoor weather conditions, extreme cold and hot, risk of electrical shock and vibration.
• The employee is frequently exposed to work near moving mechanical parts.
• Steel-toe safety shoes, safety glasses, hearing protection, hardhat, colored vest when on job at field sites or manufacturing plants.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Precision, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with Precision, Inc.

A Disclaimer: This job description is intended to outline the general nature and level of work being performed by individuals assigned to this role. It is not an exhaustive list of all duties, responsibilities, and qualifications required for the position. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

Equal Opportunity And Accommodations: Precision, Inc. is an Equal Opportunity Employer and is committed to creating an inclusive and supportive environment for all employee-owners. In accordance with the Americans with Disabilities Act (ADA), Precision will provide reasonable accommodations to qualified individuals with disabilities. We encourage applicants and current employee-owners to discuss potential accommodation needs with Human Resources.