North America Professional Services Leader

Novum Global; San Juan de Terranova; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading professional services firm is seeking a Professional Services Manager for North America to oversee service delivery and ensure client satisfaction. This role involves strategic leadership and team management, focused on operational excellence. Candidates should have a bachelor's degree and at least 10 years of relevant experience, including 5 years in leadership. This position requires strong communication skills and the ability to build client relationships.

Qualifications

• At least 10 years of experience in professional services or a comparable field.
• Minimum of 5 years in a leadership capacity.
• Proven experience managing and deploying Legal Enterprise solutions.

Responsibilities

• Lead, coach, and manage the professional services team.
• Create and execute strategies that enhance service quality.
• Maintain strong client relationships.
• Deliver regular reports on operational performance.
• Recruit and develop team members.

Skills

Project management

Client relationship management

Leadership and team development

Organizational and prioritization skills

Excellent communication and interpersonal skills

Financial awareness and budget oversight

Education

Bachelor's degree in Business Administration or Management

Tools

iManage

NetDocuments

Elite 3E

Aderant

Clio

Job description

A leading professional services firm is seeking a Professional Services Manager for North America to oversee service delivery and ensure client satisfaction. This role involves strategic leadership and team management, focused on operational excellence. Candidates should have a bachelor's degree and at least 10 years of relevant experience, including 5 years in leadership. This position requires strong communication skills and the ability to build client relationships.