Non-Insured Health Benefits Analyst

Treasury Board of Canada Secretariat; Northwestern Ontario; Hybrid; CAD 61,000 - 67,000; Full time

Job summary

A government department in Northwestern Ontario is looking for a Non-Insured Health Benefits Analyst who will handle inquiries in a call center. Candidates must have completed secondary school and possess strong communication and client service skills. The position offers a hybrid work arrangement, supporting both onsite and remote work. Ideal for those aiming to enhance their customer service capabilities while working with diverse clients.

Qualifications

• Experience in a customer service environment responding to inquiries.
• Ability to research information and resolve problems effectively.
• Bilingual capabilities in English essential; BBB/BBB or BBC/BBC preferred.

Responsibilities

• Receive and respond to high volume client inquiries over the phone.
• Prioritize tasks and manage workload in a fast-paced environment.
• Process fax requests and assist with the delivery of the NIHB program.

Skills

Communication oral

Communication written

Client service orientation

Attention to detail

Dependability

Judgement

Education

Two years of secondary school

Tools

Word processing programs

Spreadsheet programs

Online data retrieval programs

Job description

Non-Insured Health Benefits Analyst

Reference number : DIS24J-024133-001327

Selection process number : 24-DIS-NCR-EA-614261 Indigenous Services Canada - First Nations and Inuit Health Branch

Thunder Bay (Ontario)

CR-05- Inventory

$61,154 to $66,206

Closing date : 3 March 2026 23:59 Pacific Time

Who can apply : Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated... All information received in relation to accommodation will be kept confidential.

Duties

You will work in a fast paced call centre environment where you will receive a high volume of calls from our clients and stakeholders. Due to the high volume of requests, you will learn how to prioritize your day as you will have continuous interruptions, responding to inquiries over the phone and processing fax requests. This could be an opportunity for you to develop new skills and further develop skills you already have, including client service orientation, delivery of the NIHB program to our clients, attention to detail, improved computer skills, communication skills, conflict management, workload management and prioritization.

Work Environment

Hybrid work arrangement with at least three days in the office per week and optional telework. The position supports a combination of onsite and offsite work with a focus on work-life balance.

Qualifications

• Education: Successful completion of two years of secondary school or an acceptable combination of education, training and / or experience.
• Experience: Responding to client or provider enquiries; researching information or resolving problems in a customer service environment; using word processing, spreadsheet, and/or online data retrieval programs.
• Languages: English essential; Bilingual imperative (BBB/BBB, BBC/BBC).
• Competencies: Communication written and oral; ability to use word processing and spreadsheet programs; client service orientation; attention to detail; working effectively with others; dependability; judgement.
• Asset Experience: Experience working effectively with First Nations, Inuit or Métis clients; experience in a call centre environment; front line customer service; account payment processes; determining eligibility and processing benefit requests; analyzing, verifying, and processing claims; experience working in a pharmacy.

Conditions of Employment

• Reliability status required; willingness to work overtime and on-call weekend support; ability to travel to remote or northern locations; telephonic monitoring consent; health declaration for isolated post if relocation required.

Organizational Needs and Diversity

Indigenous Services Canada is committed to a skilled and diverse workforce representative of the population it serves. Preference may be given to Indigenous candidates who self-declare.

Applicants will be encouraged to indicate if they belong to a designated group in the official language of their choice.

We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.