Non-Insured Health Benefits Analyst

Treasury Board of Canada Secretariat; Halifax; On-site; CAD 61,000 - 67,000; Full time

Job summary

A Canadian government department is seeking a Non‑Insured Health Benefits Analyst in Halifax. The role requires working in a fast-paced call center, responding to client inquiries while managing multiple tasks. Candidates must have completed secondary school and possess strong communication and client service skills, with a bilingual capability preferred. This position has an annual salary of $61,154 to $66,206.

Qualifications

• Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience.
• Experience responding to client or provider enquiries in a customer‑service environment.
• Experience researching information or resolving problems in a customer‑service environment.
• Proficiency in word processing, spreadsheet, and online data retrieval programs.
• English essential; Bilingual imperative (BBB/BBB or BBC/BBC).
• Competencies: written and oral communication, client service orientation, attention to detail.

Responsibilities

• Work in a fast‑paced call centre environment, receiving a high volume of calls.
• Prioritize daily tasks and manage continuous interruptions while responding to inquiries.
• Deliver the NIHB program to clients with a strong emphasis on client service.

Skills

Communication skills

Client service orientation

Attention to detail

Education

Two years of secondary school or equivalent

Tools

Word processing programs

Spreadsheet programs

Job description

Job Title

Non‑Insured Health Benefits Analyst

Reference Information

Reference number: DIS24J-024133-001325

Selection process number: 24-DIS-NCR-EA-614246 Indigenous Services Canada – First Nations and Inuit Health Branch

Location & Salary

Halifax, Nova Scotia

CR‑05 – Inventory

Salary: $61,154 – $66,206

Closing Date

3 March 2026 – 23:59 Pacific Time

Who Can Apply

Persons residing in Canada, Canadian citizens, and Permanent residents abroad.

Important Messages

We are committed to providing an inclusive and barrier‑free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Intent of the Process

A pool of fully or partially qualified candidates will be established to staff indeterminate or specified period, similar or identical positions at Indigenous Services Canada, First Nations and Inuit Health Branch with various tenure, locations, and or linguistic profiles.

Responsibilities

• Work in a fast‑paced call centre environment, receiving a high volume of calls from clients and stakeholders.
• Prioritize daily tasks and manage continuous interruptions while responding to inquiries over the phone and processing fax requests.
• Deliver the NIHB program to clients, demonstrating client service orientation, attention to detail, and communication skills.
• Develop new skills and develop existing ones, including improved computer skills, conflict management, workload management, and prioritization.

Qualifications

• Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience.
• Experience responding to client or provider enquiries in a customer‑service environment.
• Experience researching information or resolving problems in a customer‑service environment.
• Proficiency in word processing, spreadsheet, and online data retrieval programs.
• English essential; Bilingual imperative (BBB/BBB or BBC/BBC).
• Competencies: written and oral communication, client service orientation, attention to detail, ability to use word processing and spreadsheet programs, ability to work effectively with others, dependability.
• Asset experience: working effectively with First Nations, Inuit or Métis clients; call centre environment; front line customer service; account payment processes; eligibility determination and processing benefit requests; claims verification and processing.

Organizational Needs & EEO

Indigenous Services Canada is committed to having a skilled and diverse workforce representative of the population it serves. Preference may be given to candidates who are Indigenous (self‑declaration).

Employment equity is strongly encouraged. Applicants are invited to indicate membership in any designated groups.

Conditions of Employment

• Reliability status required.
• Occasional travel, including remote communities in small aircraft, off‑road vehicles or boat.
• Willingness to work overtime on short notice, on‑call weekend support, shift work.
• Telephone monitoring consent at the time of hire.
• Valid Class 5 driver’s licence or equivalent personal mobility.