Non-Emergency Patient Transfer - Lead Hand - York Region

Voyago; Gormley; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading patient transportation company in Gormley, Ontario, is seeking a Patient Transfer Lead Hand. The role involves directing attendants, managing reports, and ensuring compliance with procedures. Ideal candidates have experience in non-urgent patient transfer, relevant certifications, and strong customer service skills. This is a full-time, onsite position with a Monday to Friday schedule. Comprehensive benefits and a supportive corporate culture are provided.

Benefits

Comprehensive benefits packages

Employee and Family Assistance Program

Employee Referral Bonus

Supportive work-life balance

Opportunities for career development

Focus on sustainability and innovation

Qualifications

• Experience in Non-Urgent Patient Transfer industry.
• In-depth knowledge of Southwestern and Central Ontario.
• Previous Management, Supervisory, or training experience an asset.

Responsibilities

• Direct and give instruction to attendants.
• Complete reports per assessment or as directed by Operations Manager/Supervisor.
• Ensure attendants follow proper procedures in accordance with policies.

Skills

Customer service experience

Time and Stress Management

Keyboard skills

Organization skills

Good communication skills

Knowledge of Patient Transfer techniques

Education

Advanced First Aid & CPR Certification

Valid G class driver's license

Job description

Voyago is currently recruiting for Patient Transfer Lead Hand in Gormley, Ontario!

Primary Responsibilities

As a Lead Hand you will be responsible for directing and giving instruction to attendants as they perform specific runs. Complete reports per assessment or as directed by Operations Manager/Supervisor. Ensuring all attendants follow proper procedures as outlined by PTS Policies and Procedures Manual. Maintaining proper inventory levels.

The ideal candidate will possess the following qualifications that include, but are not limited to, the following:

• You have experience within Non-Urgent Patient Transfer industry.
• You have current Advanced First Aid & CPR Certification and EFR Certification or equivalent.
• You have excellent, strong proven customer service experience.
• You have professional telephone manner.
• You have exceptional Time and Stress Management skills.
• You have experience using computers and entering data on computer (keyboard skills).
• You have in-depth knowledge of Southwestern and Central Ontario.
• You have good organization and communications skills.
• You have in-depth knowledge of Patient Transfer techniques and procedures.
• You have previous Management, Supervisory or training experience an asset.
• You possess a valid G class driver's license.
• You possess a clean drivers abstract.
• You possess a clean criminal record search with Vulnerable Sector Check.
• Shift details: Monday - Friday, 09:00- 17:00 onsite

Perks

• We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
• We are an Award Winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives
• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish.
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
• We offer our employees opportunities to build their own experience within a local, global Group.

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

We thank all applicants however only those under consideration will be contacted.