NOC 60031 - Accommodation service managers

Gtrworldwide; Prince Albert; On-site; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive wages

Training support

Growth opportunities

Supportive work environment

Job summary

Gtrworldwide is seeking an experienced Accommodation Operations Manager to lead daily hotel/guest services across front desk, housekeeping and maintenance. You will drive service standards, staff performance and guest satisfaction while coordinating across departments.

Responsibilities include supervising scheduling and training, managing budgets, monitoring reservations, and optimizing pricing using property management systems. Flexibility for on-site duties and varied hours is required.

Qualifications

• Post-secondary diploma or certificate in hospitality management or equivalent.
• Experience supervising staff in lodging operations.
• Proficiency with budgeting, financial reporting and cost-control practices.
• Strong English communication; French an asset.

Responsibilities

• Oversee daily operations of lodging facilities across front desk, housekeeping and maintenance.
• Recruit, train, schedule and supervise staff to ensure service standards.
• Manage budgets, costs, and provide financial reports to improve profitability.
• Monitor reservations, room inventory and pricing in PMS.
• Handle guest complaints and service recovery to improve satisfaction.

Skills

Team leadership

Customer service

Budgeting

Operations planning

Conflict resolution

PMS/Reservation systems

Education

Diploma in Hospitality Management

Tools

Property management systems

Reservation software

Office software

Job description

Job Summary

Manage and coordinate daily operations of accommodation facilities to deliver high-quality guest services. Lead teams across front desk, housekeeping, maintenance and related departments to maintain standards and operational efficiency.

Number of Positions

1

Main Duties

Oversee daily operations of lodging facilities, including front desk, housekeeping, maintenance and guest services to ensure a positive guest experience. Recruit, train, schedule and supervise staff, ensuring adequate coverage and adherence to service standards and policies. Manage budgets, control costs, prepare financial reports and implement measures to improve profitability and operational efficiency. Coordinate maintenance, safety and cleanliness programs to ensure facilities meet regulatory and quality standards. Monitor reservations, room inventory and pricing strategies using property management and reservation systems. Handle guest complaints and service recovery, and implement initiatives to improve guest satisfaction and operational processes.

Requirements

Post-secondary diploma or certificate in hospitality management, hotel operations, business administration or equivalent practical experience. Experience supervising staff in accommodation, lodging or related service operations, with demonstrated leadership abilities. Knowledge of budgeting, financial reporting and cost-control practices relevant to facility operations. Proficiency with property management systems, reservation software and standard office applications. Strong verbal and written communication skills in English; ability to communicate in French is an asset. Availability to work flexible hours, including evenings, weekends and holidays, and ability to perform on-site operational duties when required.

Required Skills

• Team leadership and staff development
• Customer service and guest relations
• Financial management and budgeting
• Operational planning and scheduling
• Conflict resolution and problem solving
• Proficiency with property management/reservation systems and standard office software

Benefits

• Benefits include competitive wages, supportive work environment, opportunities for growth, training support, and other employer-specific benefits depending on the position and location.