NIHB Benefits Analyst - Hybrid (Edmonton)

Treasury Board of Canada Secretariat; Edmonton; Hybrid; CAD 61,000 - 67,000; Full time

Job summary

A government agency in Canada is seeking a Non-Insured Health Benefits Analyst. This role will support health services and community-based programming while managing high volumes of client inquiries in a call center environment. Candidates should have strong client service skills, attention to detail, and experience working with diverse communities. Offers a hybrid work arrangement. Salary ranges from $61,154 to $66,206.

Qualifications

• Experience responding to client or provider enquiries.
• Experience researching information or resolving problems in a customer service environment.
• Experience working effectively with First Nations, Inuit or Métis clients.
• Experience working in a call center environment.
• Experience providing front line customer service.

Responsibilities

• Receive a high volume of calls from clients and stakeholders.
• Learn to prioritize tasks amidst continuous interruptions.
• Provide support to health services and community based programming.

Skills

Client Service Orientation

Attention to detail

Communication - Written

Communication - Oral

Ability to use word processing programs

Ability to use spreadsheet programs

Working effectively with others

Dependability

Education

Successful completion of two years of secondary school

Tools

Word processing programs

Spreadsheet programs

Job description

A government agency in Canada is seeking a Non-Insured Health Benefits Analyst. This role will support health services and community-based programming while managing high volumes of client inquiries in a call center environment. Candidates should have strong client service skills, attention to detail, and experience working with diverse communities. Offers a hybrid work arrangement. Salary ranges from $61,154 to $66,206.