NIHB Benefits Analyst — Hybrid Call Center & Client Support

Treasury Board of Canada Secretariat; Quebec; Hybrid; CAD 61,000 - 67,000; Full time

Job summary

A government agency seeks a Non-Insured Health Benefits Analyst in Capitale-Nationale, Quebec. The role involves managing client inquiries in a fast-paced call center, analyzing benefit requests, and providing customer service. Candidates should have completed two years of secondary school and possess skills in communication, client service, and attention to detail. This position supports a hybrid work arrangement, allowing flexibility in the workplace.

Qualifications

• Experience responding to client or provider enquiries.
• Experience researching information or resolving problems in a customer service environment.
• Experience providing front line customer service.
• Experience working in a call centre environment.
• Experience analyzing, verifying and processing claims.

Responsibilities

• Receive a high volume of calls from clients and stakeholders.
• Respond to inquiries over the phone and process payment requests.
• Develop skills in client service orientation and conflict management.

Skills

Communication - Written

Communication - Oral

Client Service Orientation

Attention to detail

Ability to use word processing programs

Ability to use spreadsheet programs

Working effectively with others

Dependability

Education

Completion of two years of secondary school

Tools

Word processing programs

Spreadsheet programs

Job description

A government agency seeks a Non-Insured Health Benefits Analyst in Capitale-Nationale, Quebec. The role involves managing client inquiries in a fast-paced call center, analyzing benefit requests, and providing customer service. Candidates should have completed two years of secondary school and possess skills in communication, client service, and attention to detail. This position supports a hybrid work arrangement, allowing flexibility in the workplace.