Night Shift Dispatcher

J.D. Irving, Limited; Dieppe; On-site; CAD 50,000 - 60,000; Full time

Job summary

A leading logistics company is seeking a Night Shift Dispatcher in Dieppe. You will coordinate work for truck and trailer technicians, assist with schedules, and ensure quality in repair orders. The ideal candidate has a strong mechanical aptitude, excellent customer service skills, and proficiency in Microsoft Excel. Competitive salary and benefits package included.

Benefits

Competitive annual salary

Quarterly bonus

Health, dental, vision benefits

Paid vacation

Fitness reimbursement program

Qualifications

• Mechanical aptitude is essential.
• Understanding manufacturer warranty policies is an asset.
• Detail-oriented with strong customer service skills.

Responsibilities

• Work closely with shop supervisor on technician work distribution.
• Assist service advisors with work schedules.
• Provide back up support for the Service Advisor.

Skills

Customer service skills

Mechanical aptitude

Detail oriented

Energy and passion for service

Computer skills (Excel)

Education

Undergraduate degree in Logistics/Supply chain or Technical/Mechanical

Job description

Overview

We are currently seeking a highly motivated individual to fill the role of Night Shift Dispatcher for our team of Truck & Trailer Technicians at our location in Dieppe. The successful candidate will have a strong work ethic and “can do attitude”.

Responsibilities

• Work closely with shop supervisor on work distribution for the truck and trailer technicians
• Assist service advisors with preparing & updating work schedules
• Provide back up support for the Service Advisor
• Ensure quality / correct information is included in each work order
• Looking up SRT's and assigning the right Technician to jobs
• Cross reference with special instructions pertaining to job requirements/details
• Confirm warranty requirements are fulfilled and updated accordingly
• Close repair orders
• Assist with preparation of time sheets
• Monitor claims for accuracy/completeness
• Flag the appropriate technicians for the hours earned on the operations performed
• Return improperly completed repair orders to the author for correction and/or completion as necessary

Qualifications

• Successful completion of an undergraduate degree in Logistics/Supply chain orTechnical/Mechanical, would be considered an asset.
• Mechanical aptitude is required.
• Understanding manufacturer warranty policies and procedures would be considered an asset.
• Must exude energy and passion for superior customer service and building and retaining customer loyalty.
• Must be detail oriented.
• Strong customer service skills.
• Computer skills (experience with Microsoft Excel is a must)

Benefits

• Competitive annual salary
• Quarterly bonus
• Registered retirement savings plan with company match
• Health, dental, vision and prescription benefits
• Life insurance
• Disability benefits
• Maternity leave top up program
• Paid vacation
• Paid sick time
• Shift premiums
• Fitness reimbursement program
• Boot allowance program
• Employee recognition program
• Company discounts
• Excellent training programs